Marcus Barnes
Hospitality Leader
Dallas,TX
Summary
Enthusiastic Hospitality Leader with over 15 years experience. Passionate, driven and hardworking. Award winning Manager with TGI Fridays, with the ability to train staff to the highest standards of the Hospitality business.
Overview
17
17
years of professional experience
Work History
COVID-19 Screener-Site Supervisor
Redcon Solutions Group
Dallas, TX
03.2020 - 02.2021
- Assisted Veterans Affairs Department with on-site Covid-19 screening as a means of prevention of spread of Covid-19.
- Administering the temperature of individuals using hand held thermometers and facial scanning equipment.
- Asking a series of Covid-19 related questions to determine individual's risk for Covid-19 about symptoms being experienced, travel history and exposure to someone who has tested positive for Covid-19.
- Managed and scheduled over 40 employee's between six Veterans Affairs facilities.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
CUSTOMER SERVICE REPRESENTATIVE
Dallas Cowboys Merchandising
Dallas, TX
06.2018 - 02.2021
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Assisted AT&T employee's with their AT&T accounts in conjuncture with the Dallas Cowboys.
Kitchen Manager
TGI Fridays
Dallas, TX
06.2022 - Current
- Conducted daily line checks utilizing Coinspect.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Restaurant Manager
Hooters Inc.
Irving, TX
02.2021 - 01.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed opening and closing procedures each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Established community relations with the Irving Police Department and Irving Fire Department.
BAR MANAGER
TGI Friday's
Dallas, TX
05.2018 - 05.2019
- Decreased waste by 5% doing random check audits, and enforcing drink recipe adherence.
- Promoted Local Store Marketing events such as Raffle Nights and DJ nights which help drive bar sales and overall restaurant sales.
- Formed multiple relationships with "Regulars" that helped create a neighborhood bar culture.
- Heavily focused on cleanliness and the overall look of the bar for a great presentation to our Guest, and also being Ecosure ready.
- Recruited, hired, and trained Bar Team Members, to give them the skills to provide excellent Guest servive.
KITCHEN MANAGER
Applebee's Bar & Grill
Dallas, TX
12.2016 - 04.2018
- Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food was prepared and presented in an acceptable manner.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Checked and tested foods to verify quality and temperture.
- Instrumental at lowering food cost and maintaining food cost levels at or below company standards.
SERVICE MANAGER
TGI Friday's
Dallas, TX
08.2014 - 02.2016
- Enhanced operational success through effective staffing, strong training, that resulted in improved Guest satisfaction.
- Forged relationships with various outside agencies and companies which included the Dallas Police and Dallas Sheriff departments, Dallas Fire, as well as doing trade outs with other restaurants to use for contest prizes.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
HEAD BARTENDER
TGI Fridays
Dallas, TX
08.2012 - 08.2014
- Coached staff how to deliver outstanding service to every Guest without sacrificing profit objectives.
- Boosted bar sales and overall restaurant sales by interacting with Guests and taking Guest needs and wants into consideration.
- Consulted with Managers to organize special events and promotions such as Trivia and DJ nights to bring in new Guests.
- Performed opening and closing duties of restaurant, including printing sales report, setting up the bar for next shift, counting bar drawer and weekly bar inventory.
SHIFT MANAGER
Chili's Bar & Grill
Dallas, TX
08.2007 - 02.2012
- Managed FOH schedules, wrote training schedules, and was instrumental in recruiting and hiring.
- Trained and mentored new Team Members to maximize team performance.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Member Service Representative
ClubCorp
Dallas, TX
12.2005 - 09.2008
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Reduced average call time with optimal call control and efficient use of internal knowledge data bases.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Learned and maintained in-depth understanding of country club and golf clubs and service information to offer knowledgeable and educated responses to diverse customer questions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Education
Sanitation & Safety Dining Room Mangement -
A.A.S - Food & Hospitality Management
EL CENTRO COLLEGE
A.F.A - Business Management
WESTERN TEXAS COLLEGE
Skills
- ServSafe Certified
- Recruiting
- Staffing
- Marketing and Advertising
- Passion for customer satisfaction
- Operations management
- Food service background
- Performance improvement
- Interpersonal Skills
- Sales Building
- Time Management
- Food Preparation and Safety
- Conflict resolution techniques
- Cost-controls
- Staff Scheduling
Accomplishments
2015: Awarded Prestigious Myrna Award and True Believer Award for TGI Fridays.
2014: Was the first person to receive a 100% on a Secret Shop in the history of TGI Fridays.
2007: Awarded Employee Partner of the Month (May) and (August) with Clubcorp, in part for my outstanding passion for our Club Members and other Employee Partners.
Fishing and Reading
I enjoy fishing tremendously and spending time at the bookstore.
Timeline
Kitchen Manager
TGI Fridays
06.2022 - Current
Restaurant Manager
Hooters Inc.
02.2021 - 01.2023
COVID-19 Screener-Site Supervisor
Redcon Solutions Group
03.2020 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
Dallas Cowboys Merchandising
06.2018 - 02.2021
BAR MANAGER
TGI Friday's
05.2018 - 05.2019
KITCHEN MANAGER
Applebee's Bar & Grill
12.2016 - 04.2018
SERVICE MANAGER
TGI Friday's
08.2014 - 02.2016
HEAD BARTENDER
TGI Fridays
08.2012 - 08.2014
SHIFT MANAGER
Chili's Bar & Grill
08.2007 - 02.2012
Member Service Representative
ClubCorp
12.2005 - 09.2008
Sanitation & Safety Dining Room Mangement -
A.A.S - Food & Hospitality Management
EL CENTRO COLLEGE
A.F.A - Business Management
WESTERN TEXAS COLLEGE