Marcus Barnett
McDonough,GA
Summary
Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
17
17
years of professional experience
Work History
Service Manager
Reynolds Warren Equipment
Forest Park, GA
06.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Field Service Technician
Reynolds Warren Equipment
Forest Park, GA
02.2018 - 06.2022
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Troubleshot and diagnosed issues with heavy equipment systems.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Completed regular installations of new equipment parts.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Operated test meters and soldering equipment to replace electrical components and wiring.
- Communicated project status to management and customers and mentored newer mechanics in best practices.
Shop Mechanic
Reynolds Warren Equipment
Forest Park, GA
02.2011 - 02.2018
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Installed accessories and non-OEM components to meet vehicle operator needs.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
- Rewired ignition systems, lights, and instrument panels.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Removed old oil, replaced filters, and added the correct amount of new/type oil.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Attached test instruments to equipment, reading dials and gauges to diagnose malfunctions.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Mechanic
Transmission Parts Unlimited
Forest Part, GA
01.2008 - 02.2011
- Maintained garage safety protocols to meet regulatory and company expectations.
- Monitored shop equipment to maintain safe working condition.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Conducted test drives before and after repair services.
- Removed old oil, replace filters and added correct amount of new [Type] oil.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
Education
GED -
Griffin Technical College
Griffin, GA06-2004
Skills
- Project Planning
- Conflict Resolution
- Schedule Management
- Work Planning and Prioritization
- Employee Training and Development
- Multiple Priorities Management
- Workplace Safety
- Shift Scheduling
- Customer Service
- Team Leadership
- Technical Troubleshooting
- Critical Thinking
- Mechanical Diagnostics
- Positive Attitude
- Preventive Maintenance
- Crew Leadership
- Technical Support
- Service and Parts Teams Management
- Staff Management
Affiliations
- I am married with two boys. We enjoy camping, hiking and spending family time. I am the local mechanic for all the neighbor kids and adults. If it is broken i can fix it! I am looking for new opportunities to advance in my career in a location that is more suitable for family life.
Accomplishments
I have been to multiple service schools for paving and asphalt equipment,
References
References available upon request.
Timeline
Service Manager
Reynolds Warren Equipment
06.2022 - Current
Field Service Technician
Reynolds Warren Equipment
02.2018 - 06.2022
Shop Mechanic
Reynolds Warren Equipment
02.2011 - 02.2018
Mechanic
Transmission Parts Unlimited
01.2008 - 02.2011
GED -
Griffin Technical College
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