Marcus Beavers
Aubrey,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Zappos
02.2021 - 01.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Slack
03.2017 - 01.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled customer inquiries and suggestions courteously and professionally.
Server
Villa Grande
06.2015 - 02.2017
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Hospitality
Western Kentucky University
Bowling Green, KY06.2020
Skills
- Microsoft PowerPoint
- Sales Transactions
- Technical Support
- Sales and Upselling
- Consultative Sales
- Live chat support
- Call Management
- Policies and Procedures Adherence
- Issue and Complaint Resolution
- Follow-up skills
- Customer satisfaction measurement
- Data Entry
Certification
- Information Technology Specialist, Google - 11/2024
Timeline
Customer Service Representative
Zappos
02.2021 - 01.2024
Customer Service Representative
Slack
03.2017 - 01.2021
Server
Villa Grande
06.2015 - 02.2017
Bachelor of Arts - Hospitality
Western Kentucky University