Marcus Bell
Customer Service Representative
Grand Prairie,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Support Associate
Concentrix
05.2022 - 09.2022
- Provided information regarding specifications for customers' HVAC Equipment whether it's the tonnage seers or BTU information.
- Demonstrated computer skills for data entry and answered a broad variety of inquiries.
- Transferred warranties for Air Conditioning units from previous Homeowner to new Homeowners
- Provided self-help Guidance for customers who were experiencing issues with website navigation
Customer Support Representative
Qualfon
12.2021 - 03.2022
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
- Provided information regarding member's benefits based on the amount of Over -The Counter Benefits that each member will get.
- Checked Members' benefits enrollment for accuracy and inputted all data into Nation Benefits Software.
- Placed members Over the counter order over the phone who received benefits from their Health Provider
- Connected with customers to address questions and resolve issues through phone and email.
Customer Support Associate
GC Services
06.2017 - 12.2020
- Assisted customers with correcting their shipment information for the time of arrival of their order.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prevented unauthorized orders from being processed based on the customer's account.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Tier 1 Technical Support Advisor
Concentrix
02.2015 - 06.2019
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Provided Technical Support assistance for Customers who were having software issues with their Apple Devices
- Setup Apple Genius Bar Appointments for customer's devices that needed to be repaired.
- Maintained energy and enthusiasm in fast-paced environment.
Courtesy Clerk
Kroger
06.2007 - 11.2008
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Downers Grove, IL10.2014
No Degree - Computer Programming
Strafford Career Institute
Remote Location 11.2008
No Degree - Electrician
North Texas Job Corps Center
McKinney, TX04.2004
Skills
- Customer Relations
- Order Fulfillment
- Ability to Be Flexible
- Microsoft Word
- Active Listening
- Critical Thinking,
- Customer Service
- Network and Computer troubleshooting
- Windows 95/98/2003, Microsoft Windows XP / Vista /7/8/10/11
- Excellent Multitasking /time management skills
- Hardware and Software Configuration,
- Order Fulfillment
Timeline
Customer Support Associate
Concentrix
05.2022 - 09.2022
Customer Support Representative
Qualfon
12.2021 - 03.2022
Customer Support Associate
GC Services
06.2017 - 12.2020
Tier 1 Technical Support Advisor
Concentrix
02.2015 - 06.2019
Courtesy Clerk
Kroger
06.2007 - 11.2008
Bachelor of Science - Computer Information Systems
DeVry University
No Degree - Computer Programming
Strafford Career Institute
No Degree - Electrician
North Texas Job Corps Center
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