Marcus Bell
Grand Prairie,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Getinsured
Atlanta, GA
06.2023 - 01.2024
- Provided excellent customer service through active listening skills.
- Delivered comprehensive explanations of customer Healthcare plans, covering deductibles, copayments, and coinsurance.
- Assisted customers in claiming their account with an access code to initiate Healthcare Coverage application
- Utilized problem-solving abilities to successfully address and resolve challenging customer concerns
- Managed time effectively while multitasking multiple tasks simultaneously.
Customer Support Associate
Concentrix
Hazelwood, MO
05.2022 - 09.2022
- Assisted over 50 customers daily by providing accurate tonnage, SEER ratings, and BTU data for HVAC equipment, enhancing customer satisfaction by 25% through the provision of detailed product knowledge and tailored solutions.
- Provided product knowledge and troubleshooting support for clients over phone and email.
- Provided assistance in transferring a homeowner's AC unit warranty over to another homeowner.
- Employed strong problem-solving abilities to resolve issues and determine optimal solutions.
Customer Service Advocate
Qualfon
Fort Worth, TX
12.2021 - 03.2022
- Processed orders, forms, applications and requests.
- Delivered exceptional support and product knowledge, displaying a high level of communication skills.
- Ensured customer satisfaction through effective handling of inquiries, payments, and service requests.
- Demonstrated expertise in efficiently managing high-volume call queues and prioritizing tasks.
- Aided in resolving issues regarding unfulfilled or misplaced member orders
- Offered support to members with ordering Over-the-counter medications via phone.
Customer Service Associate
GC Services
Mesa, AZ
06.2017 - 12.2020
- Managed multiple tasks efficiently while paying attention to detail.
- Provided assistance in preventing unauthorized orders from being processed within customer accounts.
- Successfully multitasked, maintaining precision and meticulousness throughout various responsibilities.
- Prevented unauthorized orders from being processed within customer accounts.
- Completed customer transactions while adhering to company’s standardized protocols.
Tier 1 Technical Support Advisor
Concentrix
Fremont, CA
06.2015 - 02.2019
- Developed in-depth knowledge of products, services, and troubleshooting techniques.
- Offered troubleshooting support for various Apple products like iMacs, iPhones, iPods,and iPads
- Provided remote technical support using bomgar for screen sharing purposes.
- Provided efficient solutions to resolve software issues by conducting troubleshooting activities.
- Delivered outstanding technical assistance to clients, resolving concerns with efficiency and effectiveness
Education
Bachelor of Science in Computer Information Systems - Computer Information Systems
Devry University
Downers Grove, IL10-2014
Computer Programmer Certificate - Computer Programming
Strattford Career Institute
Vermont, IL11-2008
Electrician Certificate - Electrician Helper
North Texas Job Corps
McKinney, TX04-2004
Skills
- Time Management
- Active Listening
- Computer Literacy
- Attention to Detail
- Technical Support
- Critical Thinking
- Troubleshooting
- Communication
- Multitasking
- Problem-Solving
- Microsoft Excel
Timeline
Customer Service Representative
Getinsured
06.2023 - 01.2024
Customer Support Associate
Concentrix
05.2022 - 09.2022
Customer Service Advocate
Qualfon
12.2021 - 03.2022
Customer Service Associate
GC Services
06.2017 - 12.2020
Tier 1 Technical Support Advisor
Concentrix
06.2015 - 02.2019
Bachelor of Science in Computer Information Systems - Computer Information Systems
Devry University
Computer Programmer Certificate - Computer Programming
Strattford Career Institute
Electrician Certificate - Electrician Helper
North Texas Job Corps
Similar Profiles
Alexis LeachAlexis Leach
Chat Support Representative at GetInsuredChat Support Representative at GetInsured
Kayla KarsKayla Kars
Account Support Specialist at GetInsuredAccount Support Specialist at GetInsured
Alyssa MontielAlyssa Montiel
Customer Service Representativ (REMOTE) at GetInsuredCustomer Service Representativ (REMOTE) at GetInsured
Luka AllenLuka Allen
Customer Service Agent at GetInsuredCustomer Service Agent at GetInsured
Jose PerezJose Perez
ERISA Specialist/Administrative Assistant at SedgwickERISA Specialist/Administrative Assistant at Sedgwick