Marcus Best
New York
Summary
Dynamic Dispatcher with proven expertise at Windsor, adept at optimizing delivery routes and enhancing operational efficiency. Skilled in dispatch software and conflict resolution, I excel in high-pressure environments, ensuring timely communication and exceptional customer service. Committed to continuous improvement, I analyze performance data to drive process enhancements and foster teamwork.
Overview
15
15
years of professional experience
Work History
Dispatcher
Windsor
04.2000 - 07.2015
- Coordinated transportation logistics to optimize delivery routes and schedules.
- Managed communication between drivers and clients to ensure timely updates.
- Utilized dispatch software to track shipments and monitor vehicle locations.
- Resolved issues related to delays or route changes efficiently.
- Scheduled maintenance for vehicles to enhance operational reliability.
- Provided support in training new staff on dispatch procedures and systems.
- Analyzed performance data to identify areas for process improvement.
- Developed standard operating procedures to streamline dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
High School Diploma - Mathematical Sciences
Morris High School
The Bronx, NY06.1996
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Customer relationship management
- Route navigation
- Routing orders
- Service coordination
- Maintaining call metrics
- Work order management
- Communication equipment operation
- Dispatching field personnel
- Database maintenance
- Closing tickets
- Service planning
- Conflict resolution
- Traffic monitoring
Timeline
Dispatcher
Windsor
04.2000 - 07.2015
High School Diploma - Mathematical Sciences
Morris High School