Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MARCUS BLACKMAN

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Kroger
09.2017 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.
  • Managed vendor relationships to secure favorable terms and ensure consistent supply chain.
  • Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Built strong budgets, forecasts, and reports with analyses and recommendations.
  • Implemented cost-saving initiatives by identifying areas of waste reduction and process improvements.
  • Improved inventory accuracy by implementing efficient tracking and management systems.

Merchandise Manager

Kroger
09.2017 - Current


  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
  • Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
  • Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
  • Built positive relationships with vendors for consistent and reliable supply of products.
  • Trained new employees in merchandising techniques, elevating overall team performance and consistency.
  • Analyzed market and delivery systems to assess present and future materials availability.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Generated reports on purchasing activities to support management decisions.

Human Resources Manager

Kroger
09.2017 - Current


  • Increased retention by 5%
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.

Horizontal Construction Engineer

United States Army
02.2014 - Current
  • Deployed (2024-2025)
  • Promoted to Construction site supervisor
  • Supervisor of the 6th highest priority project in central command
  • Supervised a team of 15 people, on 6 projects, with an estimated project value over $92,000 per project
  • Trained and operated heavy equipment: Dump Trunk, Frontend Loader, BHL, Hyvex, Bulldozer, Road Grader, and Road Scrapper
  • HEPPOE trained and certified
  • Monitored construction activities to facilitate design specifications and contracts according to schedule and within budget.
  • Mobilized tractor crawler to clear, grub, strip, excavate, backfill and stockpile.
  • Prepared construction reports to document progress and recommend corrective courses of action.
  • Collected and managed data to develop engineering estimates.
  • Conducted in-depth research to develop recommendations for approaches, concepts, materials or equipment.
  • Collaborated with project stakeholders and interacted with officials to respond to inquiries and resolve problems.
  • Operated tractor-trailer to transport heavy construction equipment.
  • Conducted thorough soil tests to determine optimal construction methods, avoiding potential issues during the building process.
  • Collaborated with interdisciplinary teams to deliver successful projects on time and within budget constraints.
  • Reduced project completion times by effectively coordinating team efforts and optimizing resource allocation.
  • Enhanced safety standards by rigorously enforcing compliance with regulations and conducting regular inspections.
  • Utilized advanced surveying equipment for precise measurements, ensuring accuracy in all aspects of construction projects.
  • Conducted site inspections to ensure compliance with construction plans, specifications, and industry standards.
  • Managed subcontractors effectively, ensuring timely completion of tasks while maintaining quality standards.
  • Conducted safety inspections and risk assessments before and during drilling operations to determine adherence to OSHA regulations.
  • Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.

Machine Operator

America’s Beverage Company/Kroger
03.2014 - 09.2017
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.

Education

Bachelor's Degree - Business Management

University of Central Oklahoma
Edmond, OK

Skills

  • Bilingual Spanish
  • Proficiency in Microsoft Office
  • 10 years Training/Development
  • Operations management
  • Planning and implementation
  • Inventory management
  • Client relationships
  • Process improvement
  • Project leadership

Certification

Green Belt- Lean Six Sigma

Languages

Spanish
Limited Working

Timeline

Operations Manager

Kroger
09.2017 - Current

Merchandise Manager

Kroger
09.2017 - Current

Human Resources Manager

Kroger
09.2017 - Current

Machine Operator

America’s Beverage Company/Kroger
03.2014 - 09.2017

Horizontal Construction Engineer

United States Army
02.2014 - Current

Bachelor's Degree - Business Management

University of Central Oklahoma

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