Marcus P. Blackwell
Columbus,OH
Summary
Professional visual artist with robust experience in creating compelling visual content. Skilled in various artistic techniques and digital tools, consistently delivering high-quality work. Strong focus on team collaboration and adaptability, ensuring alignment with project goals and evolving requirements. Known for reliability and results-driven approach, balancing creativity with strategic execution.
Banking professional with comprehensive experience in financial services and client management. Skilled in financial analysis, risk assessment, and regulatory compliance. Strong focus on team collaboration and consistently achieving results in fast-paced environments. Known for adaptability and reliability, with keen eye for detail and strong interpersonal skills.
Overview
31
31
years of professional experience
Work History
Self Employed Visual Artist
Black Plum Scrawl Design
02.2020 - Current
- Creating and marketing visual artwork for fine art exhibitions and private commissions, illustrations for web and print publication, designs for merchandise and apparel
- Host of an art critique group for beginning and emerging artists at Wild Goose Creative
- Part time gallery educator at The Wexner Center of the Arts at The Ohio State University
- Experimenting with variety of styles and techniques to produce unique works of art.
- Creating paintings, sculptures and illustrations for variety of exhibitions and shows.
- Conducting workshops and demonstrations to educate aspiring artists on various techniques and mediums used in visual arts.
- Boosting online presence through strategic social media marketing, increasing visibility and attracting new potential buyers.
Know Your Customer (KYC) Quality Control Consumer Banking—Specialist
JPMorgan Chase
05.2017 - 12.2019
- Conducted due diligence reviews on consumer banking profiles in accordance with established KYC and Anti-Money Laundering Risk guidelines
- Identified key issues through independent research to verify appropriate risk profiles and provided risk assessment recommendations to mitigate risk
- Recommended appropriate risk-based actions concerning consumer banking accounts to assess and report metrics accurately and consistently across organizations
Kite Detection Unit—Senior Risk Ops Specialist II
JPMorgan Chase
07.2013 - 05.2017
- Reviewed daily account suspect reports for the purposes of detecting and eliminating risk/fraud pattern activity including check kiting, money laundering, counterfeit, forgery, and electronic money movement identified on Consumer and Commercial deposit accounts
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
Deposit Review—Risk Ops Analyst II
JPMorgan Chase
11.2009 - 07.2013
- Researched individual deposit items along with deposit account activity and retail customer profiles for the purposes of detecting, identifying, and subsequently eliminating any deposit account activity posing a monetary risk to the bank
- Identified and verified remaining funds placed in suspense accounts from previously restricted deposit accounts to determine if such funds were available for release to the exited customer prior to account closure
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Kite Detection Unit—Risk Ops Analyst II
JPMorgan Chase
09.2001 - 11.2009
- Reviewed various daily account suspect reports for the purposes of detecting and eliminating risk/fraud pattern activity including check kiting activity as well other types of fraud patterns identified on retail and commercial deposit accounts
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Retail Client Services—Operations Support Analyst
JP Morgan Chase (formerly Bank One NA)
09.1997 - 09.2001
- Developed and provided a variety of operational support processes and procedures in assistance to banking centers and other various business partners
- Designed and successfully implemented a Business Resumption Plan
- Negotiated the development and implementation with Priority Credit Card Services of a recovery process for Overdraft Protection accounts
- Assisted with the creation of a recovery process for banking center missing proof work
- Contributed to the creation of processes and procedures to handle escheatment issues for abandoned safe deposit box contents
- Developed and implemented a process to address escalated customer concerns received via mail
- Evaluated business processes, identifying areas for improvement and implementing solutions to drive efficiency.
- Collaborated with cross-functional teams for the successful completion of complex projects.
- Ensured smooth daily operations by proactively addressing any potential bottlenecks or workflow disruptions.
- Developed relationships with external vendors, negotiating favorable terms on contracts while maintaining high-quality standards for goods or services received.
- Assisted in the development of strategic plans to achieve organizational goals and objectives.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
One Direct—Customer Service Specialist
JP Morgan Chase (formerly Bank One NA)
06.1995 - 09.1997
- Provided specialized problem analysis/resolution services for retail and commercial clients in a telephone call center environment and performed assistant supervisory duties for customer service representatives in a telephone call center environment
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Trained new personnel regarding company operations, policies and services.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Trained staff on operating procedures and company services.
- Met customer call guidelines for service levels, handle time and productivity.
One Direct—Customer Service Representative
JP Morgan Chase (formerly Bank One NA)
01.1994 - 06.1995
- Provided frontline customer service and assistance to retail and commercial clients in a telephone call center environment
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Regent’s diplomas - French, Math
New York State Board of Regents
Pittsford, NYBlack Scholar Award - French, Math, And Art
Urban League of Rochester
Rochester, NYIllustration
Columbus College of Art And Design
Columbus, OHMulti-Media Production
Columbus State Community College
Columbus, OHSkills
- Problem Analysis/Resolution
- Regulatory Compliance
- Data Processing and Entry
- Risk Analysis and Mitigation
- Fraud Detection and Prevention
- Anti-Money Laundering
- Quality Assessment/Assurance
- Customer Relations/Service
- Management
- Strong Oral/Written Communication Skills
- Extensive Knowledge of Bank Policy/Procedure
- Facilitation/Presentation Skills
- Microsoft 365 Office
- Drawing Techniques
- Digital illustration
- Sculpture Techniques
- Adobe Creative Suite
- Multimedia production
- Visual Communication
- Printmaking Techniques
- Installation Art
- Painting techniques
- Composition skills
- Fine Art Skills
- Mixed Media Techniques
- Logo creation
- Visual Art Creation
- Acrylic painting
- Adobe Photoshop
- Public Speaking
- Networking skills
- Art history knowledge
- Social Media Promotion
- Attention to Detail
- Honest and Dependable
- Analytical Thinking
- Customer Service-Oriented
- Self Motivation
- Organizational Skills
- Written Communication
- Excellent Communication
- Problem-solving abilities
- Team Collaboration and Leadership
Timeline
Self Employed Visual Artist
Black Plum Scrawl Design
02.2020 - Current
Know Your Customer (KYC) Quality Control Consumer Banking—Specialist
JPMorgan Chase
05.2017 - 12.2019
Kite Detection Unit—Senior Risk Ops Specialist II
JPMorgan Chase
07.2013 - 05.2017
Deposit Review—Risk Ops Analyst II
JPMorgan Chase
11.2009 - 07.2013
Kite Detection Unit—Risk Ops Analyst II
JPMorgan Chase
09.2001 - 11.2009
Retail Client Services—Operations Support Analyst
JP Morgan Chase (formerly Bank One NA)
09.1997 - 09.2001
One Direct—Customer Service Specialist
JP Morgan Chase (formerly Bank One NA)
06.1995 - 09.1997
One Direct—Customer Service Representative
JP Morgan Chase (formerly Bank One NA)
01.1994 - 06.1995
Regent’s diplomas - French, Math
New York State Board of Regents
Black Scholar Award - French, Math, And Art
Urban League of Rochester
Illustration
Columbus College of Art And Design
Multi-Media Production
Columbus State Community College
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