Marcus Blount
New Castle,DE
Summary
Well-spoken Fraud Analyst touting three years of expertise investigating suspicious activity for Bank of America. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Claims Analyst 2
Bank Of America
Newark, DE
06.2021 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Identified key areas not performing well and implemented effective, new processes.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Fraud Analyst
Bank Of America
Newark, DE
02.2019 - 06.2021
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
High School Diploma -
WILLIAM PENN
New Castle, DESkills
- Procedure review
- Effective communication
- Fraud detection
- Risk Assessment
- Prevention of Criminal Activity
- Problem resolution
- Claims
- Claims review
- Skilled in Software
- Risk management
- Familiar with fraud statutes
Accomplishments
- Top performer acknowledgement for : July 2021, August 2021, October 2021 and December 2021
- 100% quality assurance 10 / 12 months of the year
- Consistent Global Recognition from upper management
- Documented and resolved fraud claims.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Claims Analyst 2
Bank Of America
06.2021 - Current
Fraud Analyst
Bank Of America
02.2019 - 06.2021
High School Diploma -
WILLIAM PENN
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