MARCUS BOYDE
Richmond,VA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
20
20
years of professional experience
Work History
Medical Equipment Service Tech
Auxomedical
Richmond, VA
10.2019 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Facilitated maintenance team training procedures to align with company standards.
- Reviewed installations for compliance with local codes and good operating practices.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Service medical equipment including sterilizers, autoclaves, washer disinfectant, operating room tables & lights, stretchers, hospital beds and other ancillary medical equipment.
Automotive Mechanic
Quantico Tire & Auto Care
Dumfries, VA
01.2015 - 10.2019
- Read and followed technical documentation to complete accurate repairs
- Inspected customer vehicles for wear, tear and damage from accidents
- Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements
- Explained estimates and determined repair timelines to manage customer expectations
- Performed emissions tests according to standard procedures
- Test drove vehicles to determine problems and test repairs.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Rotated and balanced tires for even wear.
- Ordered repair parts quickly to prevent delays in projects and repair work.
Shift Supervisor
Office Movers
Dumfries, VA
09.2008 - 10.2015
- Manages crew of 15+ employees in moving of office furniture for GSA facilities in DMV metro area
- Converses with client heads to determine appropriate protective measures needed to avoid property damage and ensure protection of flooring, walls cabinetry
- Endorses and submits timesheets for moving team to guarantee proper recording of payroll into system
- Monitored and maintained high level of on-time delivery reliability service and performance
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Delivered successful training to more than 100 employees during tenure, educating on successful work processes and productivity strategies.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
Target Department Store
Montclair, VA.
04.2005 - 09.2008
- Responsible for maintaining inventory of items from
- Stocking and aligning them throughout the store for customer purchase
- Responsible for receiving shipment and distribution of merchandise from delivery trucks at the loading dock of Target Department Store
- Responsible for restocking warehouse and backrooms with high valued merchandise and realigning merchandise throughout the store.
Customer Service Representative
Wal-Mart, Store
Woodbridge, VA.
01.2003 - 02.2005
- Performed duties as a cashier
- Responsible for verification and distribution of monies in register drawer at beginning and ending shifts
- Assisted customers with identifying prices of merchandise, locating store items and/or answering general questions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Cross-trained and provided back up for customer service managers.
Education
Automotive Mechanics
Germana Community College
05.2009
High School Graduate -
Potomac Senior High School
05.2003
Skills
- Power tool proficiency
- Hand tool knowledge
- Blueprints and schematics
- Project Management
- Service reports
- Diagnostics skill
- Troubleshooting ability
Timeline
Medical Equipment Service Tech
Auxomedical
10.2019 - Current
Automotive Mechanic
Quantico Tire & Auto Care
01.2015 - 10.2019
Shift Supervisor
Office Movers
09.2008 - 10.2015
Customer Service Representative
Target Department Store
04.2005 - 09.2008
Customer Service Representative
Wal-Mart, Store
01.2003 - 02.2005
Automotive Mechanics
Germana Community College
High School Graduate -
Potomac Senior High School
Similar Profiles
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health
William Butler IIIWilliam Butler III
Delivery Helper at Designs by Janice FloristDelivery Helper at Designs by Janice Florist
Nia WilliamsNia Williams
Customer Service Representative at Hoover & Strong Inc,Customer Service Representative at Hoover & Strong Inc,
Amy Wride-GraneyAmy Wride-Graney
Program Manager/HPS Standards Coordinator at Burk & AssociatesProgram Manager/HPS Standards Coordinator at Burk & Associates
Paul MartinezPaul Martinez
Durable Medical Equipment Delivery Tech at Ascension Via ChristiDurable Medical Equipment Delivery Tech at Ascension Via Christi