Tawndra Boykin

• Assist Customer Service Reps seeking approval adjustments for limits of $200-$500.
• Assist Customer Service Reps seeking credit card reinstatement approval and processing payment with authorization code.
• Assist Customer Service Rep with any questions and concerns on customers accounts while handling a customer call.
• Assist (RSR) Drivers with cancelling a ticket out.
• Assist ((RSR) Drivers by contacting business or customer while driver is in route to location for access to building or directions to location.
• Assist (RSR) Driver with reschedule delivery if needed.
• Handle Retention Calls assist with trying to save all accounts by following all save tactics.

• For Residential and Commercial Accounts
• Assist customers with billing issues and adjustments
• Assist customers with payments and credit card updates
• Assist customers with deliveries and modifications
• Assist customers with equipment and troubleshooting.

• Greet and welcome our guests and build relationship, discover needs and sell merchandise
• Suggest items that complete a wardrobe
• Execute price changes, ring sales and inventory control
• Assist in merchandising and train new employees on the floor
• Balance bundle at end of work day.

• Processed payments according to payment processing guidelines, processed payments on accounts that filed Chapter 7 and Chapter 13
• Determined if funds were from Trustee or Borrower
• Reviewed bill history when making payments on HELOC's and DSI loans , determined how bills were to be paid
• Made adjustments to loans in accordance with the bankruptcy regulations
• Processed reversals when payments were misapplied
• Updated returnded check logs
• Balanced bundle at end of work day.

• Managed a queue of Chapter 7 and Chapter 13 Bankruptcy accounts
• Responsibilities included answering inbound calls from customers, Attorneys and Chapter 7 and Chapter 13 Trustees
• Placed outbound calls to inquire about possibly redeeming security on loans
• As a team leader I was responsible for assisting with training a 12-member team, auditing and analyzing credit reports to determine whether we should settle accounts.

• Processed and verified claims for unemployment, disability and life insurance
• Followed up with customers regarding claim status.

• Provided advanced negotiations with customers to prevent delinquency
• Assisted team members to reach goals set for charge-off prevention.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Assist with driver and client connection.

Adhere to customer service procedures.

Document and report lost and found materials.

Communicate with drivers via radio and accommodate cabs and shuttles accordingly.

Facilitate their arrival and departure to and from location.

Assist drives with directions and provide important information and general services.