Summary
Work History
Education
Skills
Websites
Languages
Business
Timeline
Generic

Marcus Bright Jr

Washington,DC

Summary

Customer Service Representative with expertise in resolving complex inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills demonstrated in fast-paced environments. Proven track record of improving team productivity through effective collaboration and support.

Work History

CSR

Domino's Pizza
Washington, DC
  • Assisted customers with orders and inquiries over the phone and in-store.
  • Processed payments accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Collaborated with team members to ensure timely order preparation.
  • Restocked supplies to ensure availability during peak hours.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.

Overnight Stocker

Walmart
Washington, DC
  • Stocked shelves with merchandise following company layout guidelines.
  • Organized backroom inventory for efficient access and retrieval.
  • Collaborated with team members to maintain store cleanliness and presentation.
  • Operated equipment safely for moving heavy items within the store.
  • Communicated with management regarding product shortages and restock needs.
  • Organized shelves, racks and bins to ensure product availability.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Received and stocked merchandise in a timely manner.
  • Picked up boxes and related trash from sales floor.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Followed instructions to properly arrange merchandise items.

Overnight Stocker

Target
Washington, DC
  • Stocked shelves with merchandise following company layout guidelines.
  • Organized backroom inventory for efficient access and retrieval.
  • Collaborated with team members to maintain store cleanliness and presentation.
  • Conducted price changes as needed, following established procedures.
  • Updated pricing and sales signs to promote merchandise.
  • Performed daily inventory checks to maintain accurate records for ordering purposes.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Team Member

Tropical Smoothie
Washington, DC
  • Prepared smoothies and food items according to standard recipes.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted customers with menu selections and provided excellent service.
  • Operated kitchen equipment safely, adhering to all safety protocols.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Stocked inventory and organized supplies to support daily operations.
  • Followed health regulations to ensure food safety and quality standards.
  • Handled cash transactions accurately and processed payments efficiently.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Rotated through series of different stations based on team needs.
  • Collaborated with team members to maximize productivity and efficiency.

Education

High School Diploma -

Paul .L. Dunbar Senior High School
Washington, DC
01-2019

Skills

  • Point-of-sale operation
  • Inventory management
  • Food safety compliance
  • Cash handling
  • Merchandising techniques
  • Customer engagement
  • Effective communication
  • Workstation organization
  • Customer focus
  • Complaint handling
  • Scheduling
  • Empathy and patience
  • Product promotion
  • Verbal and written communication
  • Money handling
  • Problem-solving
  • Strategic sales

Languages

English
Professional

Business

  • personal fitness trainer
  • personal motivational speaker

Timeline

CSR

Domino's Pizza

Overnight Stocker

Walmart

Overnight Stocker

Target

Team Member

Tropical Smoothie

High School Diploma -

Paul .L. Dunbar Senior High School

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