Marcus Bronson
Southfield,MI
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
PayPal
09.2016 - 02.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
Customer Care Representative
GrubHub
06.2012 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Some College (No Degree) - Criminal Justice
Virginia Union University
Richmond, VASkills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Microsoft Outlook
- Customer Success Management
- Mac systems
- Remote Technical Support
Timeline
Technical Support Representative
PayPal
09.2016 - 02.2024
Customer Care Representative
GrubHub
06.2012 - 08.2016
Some College (No Degree) - Criminal Justice
Virginia Union University