MARCUS BROTHERS

• Supported new-client implementations for the ProtonPACS system.
• Assisted in gathering workflow requirements and documenting client-specific workflows.
• Worked closely with team members and customers to ensure workflows aligned with existing systems.
• Provided user training for clinical staff and IT personnel.
• Assisted with configuration and testing of deployment environments.
• Traveled onsite to support system deployments and go-live activities.
• Assisted with troubleshooting PACS and dictation-related issues.
• Independently managed simple to complex PACS implementations.
• Led workflow calls and coordinated follow-up actions.
• Configured and supported ProtonPACS, InteleViewer, Radiology Worklist, and reporting tools.
• Built and maintained speech recognition templates.
• Completed pre-go-live testing, QA/QC validation, and post-go-live documentation.
• Utilized Basecamp for project tracking and coordination.
• Traveled onsite for go-live events and coordinated with clinical and IT stakeholders.
• Identified and resolved PACS image and report routing issues.
• Coordinated kickoff calls, go-live schedules, and post-implementation reviews.
• Tracked implementation tasks and monitored timelines.
• Reviewed PACS server logs to identify DICOM and connectivity issues.
• Created internal documentation and training materials.
• Provided guidance and support to Tier I and Tier II team members.
• Supported sales and leadership teams with technical and workflow input.
• Coordinated implementation projects from planning through go-live.
• Served as the primary point of contact for assigned projects.
• Planned project stages, tracked milestones, and monitored deliverables.
• Facilitated internal and customer-facing project meetings.
• Coordinated work across implementation, engineering, support, and customer IT teams.
• Managed project communication and status reporting.
• Identified workflow gaps and risks and escalated as needed.
• Supported process improvement initiatives within the implementation team.

• Led implementation projects, ensuring alignment with client specifications and operational goals.
• Developed training materials to enhance user adoption of new software solutions.
• Collaborated with cross-functional teams to streamline workflows and improve process efficiency.
• Analyzed client feedback to identify enhancement opportunities for system functionality.
• Coordinated kick-off calls, ATR reviews, go-live schedules, and post-implementation debriefs.
• Tracked implementation tasks, monitored timelines, and followed up on outstanding items.
• Assisted with configuration and testing of new deployment environments.
• Reviewed PACS server logs and system data to identify DICOM and connectivity issues.
• Created internal documentation, training materials, and implementation metrics.
• Provided guidance and support to Tier I and Tier II team members.
• Supported sales and leadership teams with technical input and workflow planning.
• Assisted with process improvement initiatives and implementation standardization.

• Independently managed simple to complex PACS implementations.
• Led workflow calls, identified risks, and coordinated follow-up actions.
• Configured and supported ProtonPACS, InteleViewer, Radiology Worklist, and reporting tools.
• Completed pre-go-live testing, QA/QC validation, and post-go-live documentation.
• Used Basecamp as the primary project tracking and coordination tool.
• Traveled onsite for go-live events and coordinated with clinical and IT stakeholders.
• Identified, tracked, and resolved PACS image and report routing issues.

• Independently managed simple to complex PACS implementations.
• Led workflow calls, identified risks, and coordinated follow-up actions.
• Configured and supported ProtonPACS, InteleViewer, Radiology Worklist, and reporting tools.
• Completed pre-go-live testing, QA/QC validation, and post-go-live documentation.
• Used Basecamp as the primary project tracking and coordination tool.
• Traveled onsite for go-live events and coordinated with clinical and IT stakeholders.
• Identified, tracked, and resolved PACS image and report routing issues.

Working in a retail sales environment, with a team driven atmosphere

Creating a positive and inviting atmosphere for team members and customers

Exceeding months and yearly sales quotas generating new revenue for the company

Device trouble shooting.

Knowledge of company systems and initiatives.

Efficient user of net ace, iconic, peak merchandising/omm updates and inventory/returns with VIIA

Training and development of sales staff team.