Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Calhoun

Norfolk,VA

Summary

Customer Service/Sales Associate with more than 4 years progressively responsible experience that spans multiple industries. Energetic, collaborator with an eagerness to employ strong interpersonal skills and problem-solving abilities, derived through customer experiences. Demonstrated ability to train and mentor new associates in methods and techniques to build customer retention and boost loyalty. Natural leader with a proven record of exceeding sales targets and driving customer service excellence. Passionate about providing superior service to create a best-in-class experience for customers. In the past year I worked my way to Sales manager, which I was able to show my leadership skills which led to the great success of myself and numerous team members getting president club. I was able to display my problem solving and overall teaching the necessary skills to be successful at sales.

Overview

5
5
years of professional experience

Work History

Sales manager/ Team lead

Life Protect/247
03.2022
  • First serve was team lead, building energy and excitement around LIFE PROTECT products and services for customers
  • After a year I was promoted to Sales manager for my leadership and overall excitement for the company and sales
  • Collaborating with upper management on quality of work life and sharing ideas, improving my team overall knowledge of sales and boosting sale goals, I facilitated the promotion of numerous members of my team and leadership roles
  • I consistently in my 10 years at the company achieved president club as team lead at over 10% closing and was team manger my team was consistently achieved over company standards of over 9%
  • Support team initiatives, creating an inclusive work environment for my peers and numerous teams on the Mid shift sales department.

Mobile Associate - Retail Sales

T-MOBILE
09.2021 - 03.2022
  • Serve as a brand ambassador, building energy and excitement around T-Mobile products and services to sell to customers
  • Build knowledge base by consistently learning innovations in wireless technology, processes, and reviewing reference resources
  • Collaborate with peers and store leaders, learning and sharing ideas, while serving customers and providing issue resolution
  • Partner with colleagues across channels to own the customer experience to resolve issues, creating a seamless experience
  • Results facilitated successful identification and hand-off of business leads
  • Support team initiatives, creating an inclusive environment.

Customer Service Specialist

SHERWIN WILLIAMS
01.2017 - 01.2021
  • Supported the sales efforts at multiple Sherwin-Williams’ stores, servicing wholesale and retail customers
  • Consistently exceeded sales targets by as much as 12%
  • Assisted customers in person and by phone to determine needs and recommend appropriate products and services
  • Ensured sales transactions were completed accurately, consistently maintaining precise work order files and formulas
  • Pulled appropriate products from the sales floor or warehouse and tinting and mixing them to customer specifications
  • Assisted in sourcing products required by customers that were not available in the store and, upon approval, placed orders and followed up as necessary
  • Opened and closed the store, made bank deposits, stocked store shelves and created displays
  • Maintained store equipment, and loaded and unloaded trucks.

Education

B.S. Physical Education -

Norfolk State University
05.2023

Skills

  • Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
  • Zoom

Timeline

Sales manager/ Team lead

Life Protect/247
03.2022

Mobile Associate - Retail Sales

T-MOBILE
09.2021 - 03.2022

Customer Service Specialist

SHERWIN WILLIAMS
01.2017 - 01.2021

B.S. Physical Education -

Norfolk State University

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Marcus Calhoun