MS Office
Marcus Camp
Moody,AL
Summary
Accomplished Operations Manager with a proven track record at Adams Beverages, enhancing operational efficiency and customer satisfaction through expert data analysis and staff management. Spearheaded initiatives that significantly improved productivity and safety, demonstrating strong leadership and a commitment to results. Skilled in logistics oversight and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Operations Manager
Adams Beverages
04.2022 - 08.2024
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account volume and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed up to 25 incoming shipments daily
Director of Operations
Adams Beverages
10.2021 - 04.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account volume and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Delivery Manager
Adams Beverages
08.2019 - 10.2021
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Supervised delivery staff and general productivity.
- Fielded customer questions and complaints and rectified issues.
- Coordinated efficient routes and schedules for 14-driver team.
- Planned delivery routes according to traffic, weather and types of delivery.
- Scheduled regular equipment and fleet maintenance.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Oversaw delivery portfolio encompassing 10 counties with 400+ deliveries per week.
- Managed resources effectively to avoid unnecessary delivery delays.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Tracked production and quality control systems to proactively identify deficiencies.
- Developed and maintained knowledgeable and productive team of employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Some College - Education
Shelton State Community College
Tuscaloosa, ALHigh School Diploma -
Tuscaloosa County High School
Northport, AL05.2009
Skills
- Customer Service
- Data Analysis
- Production
- Business Planning
- Maintenance Planning
- Health and safety compliance
- Inventory Management
- Logistics Oversight
- Staff Management
- Warehouse Operations
Software
WMS
SAP Concur
Timeline
Operations Manager
Adams Beverages
04.2022 - 08.2024
Director of Operations
Adams Beverages
10.2021 - 04.2022
Delivery Manager
Adams Beverages
08.2019 - 10.2021
Some College - Education
Shelton State Community College
High School Diploma -
Tuscaloosa County High School
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