MARCUS CAMPBELL
Hammond,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Target Market team specialist
Target
05.2023 - 02.2024
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated flexibility by adapting to changing seasonal demands or store promotions, effectively managing fluctuations in workloads or responsibilities.
Wendy’s Crew/Shift manager/Assistant manager
Wendy's
11.2020 - 05.2023
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Hertz VSA/Customer service rep
Hertz
04.2017 - 10.2020
- Providing customers with the best quality and clean cars
- Helping customers pick the most comfortable car for them
- Always greeting every customer with a smile
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Church’s Chicken Cook/Shift Manager
Church's Chicken
05.2016 - 01.2020
- Greeting customers with 5-star service
- Cooking chicken to perfection
- Make sure the working areas were clean and neat
- Handling money and making sure it was correct at all times
- Keeping my team at a working speed.
Professional Home Care Worker
03.2015 - 04.2016
- Performing personal care tasks, including assistance with basic personal hygiene and grooming
- Ensuring client safety and maintaining a safe environment
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food, and clean-up
- Running errands for the client as needed.
McDonald’s Crew Member/Cashier
McDonald's
08.2014 - 02.2015
- Greeting customers with a smile
- Taking accurate food orders
- Preparing all of McDonald's World Famous food
- Partnering with other Crew and Managers to meet target goals during your shift
- Store Cleanliness
- Ensuring items are well stocked.
Education
High School Diploma -
Dundee-Crown High School
Carpentersville, IllinoisSkills
- Quality Assessment
- Customer Relations
- Dependable and Responsible
- Team Leadership
- POS Systems
- Retail Merchandising
- Currency counting
- Cash Handling
- Product Recommendations
- Adaptable and Flexible
Timeline
Target Market team specialist
Target
05.2023 - 02.2024
Wendy’s Crew/Shift manager/Assistant manager
Wendy's
11.2020 - 05.2023
Hertz VSA/Customer service rep
Hertz
04.2017 - 10.2020
Church’s Chicken Cook/Shift Manager
Church's Chicken
05.2016 - 01.2020
Professional Home Care Worker
03.2015 - 04.2016
McDonald’s Crew Member/Cashier
McDonald's
08.2014 - 02.2015
High School Diploma -
Dundee-Crown High School