Summary
Overview
Work History
Education
Skills
Certification
Section name
Timeline
Generic

Marcus C. Arnold

Alpharetta,USA

Summary

Experienced business professional with 10 years of specialized experience in property & catastrophe insurance adjustment. Skilled leader with a successful track record in managing operational projects, financial systems, and custom application development for over 7 years. Proficient in delivering end-to-end solutions promptly, consistently exceeding organizational and client objectives.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Property & Casualty Claims Adjuster Trainer

WORLEY CATASTROPHE
  • Investigate insurance claims by interviewing the claimant and witnesses, consulting police, and inspecting property damage to determine the extent of the company’s liability. Contracted by various insurance companies in order to appraise and negotiate an insurance claim. Determine if the claimant's policy covers their damages and if so, how much of the loss should be paid out to the policyholder. Experienced in negotiating, explaining and settling a claim with a Public Adjuster. Participated in Theft, Sewer Backup, Daily Property, Hail and Hurricane claims.
  • Confirm alignment of settling claims with company policy by conducting thorough analysis.

Property & Casualty Claims Adjuster

E.A. RENFROE
  • Investigate insurance claims by interviewing the claimant and witnesses, consulting police, and inspecting property damage to determine the extent of the company’s liability. Contracted by various insurance companies in order to appraise and negotiate an insurance claim. Determine if the claimant's policy covers their damages and if so, how much of the loss should be paid out to the policyholder. Experienced in negotiating, explaining and settling a claim with a Public Adjuster. Participated in Theft, Sewer Backup, Daily Property, Hail and Hurricane claims. Trained other claims staff members on proper handling.

Independent Firm Manager, Property & Casualty Claims Adjuster

BEST IRS
01.2018 - Current
  • Examine claims previously investigated by insurance adjusters. Investigate questionable claims to authorize payments. Oversee property staff and workflow of property claims adjusters. Identify and mentor staff on coverage concerns and issues. Review the following: payroll (also process); coverage letters for approval; larger loss notifications for approval; claims and extend authority to settle where needed.
  • Maximize team agility and performance through successful cross-training.

Supply Manager

HELIOS INTERNATIONAL, LLC
01.2011 - 01.2014
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems. Coached, tasked, and assessed employees.
  • Additional career roles include:
  • Accounts Manager, CAMPBELL COTTRELL & ASSOCIATES INC. (2009 – 2012)
  • Business Consultant, KNOWLEDGE BASED MANAGEMENT, LLC (2007 – 2009)

Large Loss Claim Specialist

State Farm
03.2024 - Current
  • Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
  • Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
  • Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
  • Participated in ongoing professional development courses to stay updated on best practices within the industry.
  • Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
  • Mentored junior team members by providing guidance on navigating complex claim scenarios efficiently.
  • Reduced claim processing time by implementing efficient workflow procedures and organization systems.
  • Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.

Education

Political Science Degree -

Eastern Michigan University
Ypsilanti, MI

Skills

  • Mitchell Estimating
  • Microsoft Office Suite
  • Asana
  • Prism
  • Xactimate (Level 2)
  • Salesforce
  • SharePoint
  • Slack
  • Liability analysis
  • Claims investigation
  • Damage assessment
  • Policy interpretation
  • Settlement determination
  • Dispute resolution
  • Customer service
  • Problem-solving
  • Insurance policy knowledge
  • Team leadership

Certification

  • State Farm Fire (Property and Casualty)
  • State Farm Auto
  • Property and Casualty Adjuster, State of GA
  • Non-resident Property and Casualty Adjuster, State of GA, AL, AR, AZ, FL, IN, KY, LA, MI, MN, MS, NC, OK, SC, TX, and WV
  • OSHA Certified
  • NFIP Certified

Section name

  • Key highlights include:
  • Specialize in large loss adjustment properties, handling claims over $200K.
  • Boosted long-term business success and increased profit levels as a result of devising successful processes.
  • Shaped organizational culture, optimized procedures for higher efficiency, and assisted in organizational/company growth and evolvement through effective implementation of process improvement.
  • Core competencies include:
  • Team Leadership
  • Business Operations
  • Commercial Claims
  • Mitigation/Inspections
  • Project Management
  • Fire Total Loss
  • Catastrophe Wind & Hail
  • Coverage Analysis
  • Recruitment & Training
  • Negotiation
  • Insurance Policies
  • Damage Assessments

Timeline

Large Loss Claim Specialist

State Farm
03.2024 - Current

Independent Firm Manager, Property & Casualty Claims Adjuster

BEST IRS
01.2018 - Current

Supply Manager

HELIOS INTERNATIONAL, LLC
01.2011 - 01.2014

Property & Casualty Claims Adjuster

E.A. RENFROE

Property & Casualty Claims Adjuster Trainer

WORLEY CATASTROPHE

Political Science Degree -

Eastern Michigan University

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