Marcus Carter, Sr
Chester,VA
Summary
Passionate Transportation and Logistics industry leader with proven business development, strategic process implementation, and exceptional team building mentorship skills. Thrives in start-up and entrepreneurial business environments. Proven track record delivering on key performance indicators while operating efficiently to meet organizational goals.
Overview
7
7
years of professional experience
Work History
Director of Operations
Warrior Logistics Inc
10.2022 - Current
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
Senior Operations Manager
Warrior Logistics Inc
01.2019 - 09.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Warrior Logistics Inc
09.2018 - 12.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
Owner-operator
Contracted Service Provider For Multiple Clients
01.2017 - 05.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Founded and managed [Type] business, growing revenue to $[Amount] in first year.
Senior Project Manager
Foreign Exchange Translations Inc
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Updated customers and senior leaders on progress and roadblocks.
- Reported regularly to managers on project budget, progress and technical problems.
Project Manager
Jubilee Tech International
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
Systems Administrator
Jubilee Tech International
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Mentored employees and offered constructive feedback for performance improvement.
- Attended meetings to deliver status reports to key stakeholders.
- Configured and tested Windows Server operating systems with roles features.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Diagnosed and resolved hardware and software issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Associate of Arts - Cross-cultural Studies
Liberty University
Lynchburg, VABachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06.2025
Skills
- Operational Leadership & Efficiency
- Strategic Business Plans
- Cost Control
- Process Improvement
- P&L Responsibility
- Process Development and Streamlining
Additional Information
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Timeline
Director of Operations
Warrior Logistics Inc
10.2022 - Current
Senior Operations Manager
Warrior Logistics Inc
01.2019 - 09.2022
Operations Manager
Warrior Logistics Inc
09.2018 - 12.2018
Owner-operator
Contracted Service Provider For Multiple Clients
01.2017 - 05.2018
Senior Project Manager
Foreign Exchange Translations Inc
Project Manager
Jubilee Tech International
Systems Administrator
Jubilee Tech International
Associate of Arts - Cross-cultural Studies
Liberty University
Bachelor of Science - Business Administration
University of Phoenix
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