MARCUS CASH
Orange
Summary
Seasoned Customer Service Department Manger commended for providing first-rate customer service in busy, fast-paced retail settings.. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Associate Sensory Panelist
Nestle Health Science
10.2024 - Current
- Provide accurate information and feedback regarding new and current products
- Produce term generation to inform consumer expectations
- Tasting and using existing products and upcoming products
- Entering data in spreadsheets for scientific analysis
Customer Service Department Manager
The Home Depot Inc
East Hanover
11.2019 - 09.2024
- Trained associates to deliver exceptional customer service.
- Provided associates with actionable career development feedback.
- Managed coordination among drivers, associates, and customers for successful order fulfillment.
- Examined metrics to enhance customer service quality.
- Completed scheduled installations at designated store locations.
- Oversaw transactions including returns, purchases, and rentals.
- Verified readiness and availability of items for pick-up services.
Education
Associate of Applied Science - Marketing
Katharine Gibbs School
Livingston, NJ06.2009
Skills
- Adaptability
- Employee Skill Enhancement
- Analytical Decision Making
- Effective Conflict Resolution
- Strategic Goal Setting
- Marketing strategy
- Engaged Listening Skills
- Team Collaboration
References
References available upon request.
Timeline
Associate Sensory Panelist
Nestle Health Science
10.2024 - Current
Customer Service Department Manager
The Home Depot Inc
11.2019 - 09.2024
Associate of Applied Science - Marketing
Katharine Gibbs School
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