Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Marcus Castillo

Groves,TX

Summary

Dynamic sales professional with a proven track record at Spectrum, excelling in customer service and relationship building. Recognized for enhancing store visibility through effective merchandising and achieving sales goals. Skilled in cash handling and conflict resolution, consistently fostering loyalty and satisfaction among customers. Reliable team player with a flexible schedule.

Overview

6
6
years of professional experience

Work History

Sales Associate

Spectrum
10.2024 - Current
  • Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
  • Managed inventory levels, ensuring product availability and accuracy in stock records.
  • Trained new sales associates on company policies, procedures, and sales techniques to improve team performance.
  • Developed product knowledge to effectively assist customers with informed purchasing decisions.
  • Implemented visual merchandising strategies to optimize product displays and increase sales potential.
  • Resolved customer complaints swiftly, maintaining high satisfaction rates and fostering loyalty.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
  • Led promotional campaigns, coordinating efforts with marketing teams to enhance store visibility and engagement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Footwear Associate and Loss Prevention

Academy Sports + Outdoors
06.2021 - 10.2024
  • Assisted customers in selecting footwear tailored to their needs and preferences.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to meet sales goals and improve store performance.
  • Conducted inventory checks to ensure stock levels remained optimal and accurate.
  • Provided product knowledge and recommendations to enhance customer satisfaction.
  • Trained new associates on footwear features, benefits, and sales techniques.
  • Resolved customer inquiries and complaints effectively to foster loyalty and retention.
  • Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
  • Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
  • Collaborated with team members to achieve daily sales targets and deliver exceptional customer service consistently.
  • Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
  • Suggested additional purchases to customers and directed to store locations.
  • Assisted in visual merchandising tasks such as creating eye-catching displays that showcased the season''s latest styles and trends.
  • Cultivated positive relationships with key vendors through open communication channels regarding product availability or special order requests from clients.
  • Consistently met or exceeded individual sales quotas by utilizing effective selling techniques that emphasized the unique benefits of each footwear option.

Produce Clerk and Meat Clerk

Walmart
06.2019 - 06.2021
  • Organized and restocked produce displays to maintain freshness and visual appeal.
  • Monitored inventory levels, ensuring timely replenishment of stock items.
  • Collaborated with team members to achieve daily sales targets and improve service delivery.
  • Implemented best practices for food safety and sanitation in produce handling areas.
  • Trained new employees on operational procedures and customer service standards.
  • Conducted quality checks on produce items, identifying and removing damaged goods promptly.
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.

Education

Nederland High School
Nederland, TX
05.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving

Timeline

Sales Associate

Spectrum
10.2024 - Current

Footwear Associate and Loss Prevention

Academy Sports + Outdoors
06.2021 - 10.2024

Produce Clerk and Meat Clerk

Walmart
06.2019 - 06.2021

Nederland High School

Similar Profiles

CREATE PROFILE
Marcus Castillo