Marcus Casula
Plainfield,IL
Summary
Proven to excel in high-stress environments, I leveraged strong multitasking and exceptional customer service skills at Darden Restaurants, Olive Garden, to enhance order accuracy and efficiency. My initiative and quick learning abilities led to training new team members and significantly increasing repeat business, showcasing my commitment to results and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 3 years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Overview
4
4
years of professional experience
Work History
To Go Specialist
Darden Restaurants, Olive Garden
04.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Utilized POS system to receive and process food and beverage orders.
Court Monitor/Maintenance Crew Member
Sky Zone Trampoline Park
04.2020 - 07.2022
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Assisted with emergency repairs during off-hours ensuring minimal disruption to operations.
Cashier
Sky Zone Trampoline Park
03.2020 - 07.2022
- Greeted customers entering trampoline park and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL05.2023
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Order Accuracy
- Efficient Packaging
- Food handling
- Food Handler Certification
- Excellent customer service
Timeline
To Go Specialist
Darden Restaurants, Olive Garden
04.2023 - Current
Court Monitor/Maintenance Crew Member
Sky Zone Trampoline Park
04.2020 - 07.2022
Cashier
Sky Zone Trampoline Park
03.2020 - 07.2022
High School Diploma -
Plainfield Central High School
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