MARCUS CAVINESS
Goodyear,AZ
Summary
Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PrEP Linkage Navigator
Valleywise Health
Phoenix, AZ
07.2023 - Current
- Actively assist individuals considered high risk for HIV in accessing and maintaining (PrEP) Pre-Exposure Prophylaxis. Assessment and screening for eligibility and ineligibility.
- Provide comprehensive PrEP education and counseling of adherence requirements and risk reductions strategies.
- Navigating patients through the healthcare system and help with understanding insurance complexities and Provider care coordination.
- Addressing barriers to care/Social determinants of health.
- Internal and external referrals and measure outcomes.
- Intensive care coordination and weekly/quarterly follow ups to HIV negative patients.
- Dat collection, reporting and documentation and charting-Epic Medical Records (EMR)
- Cultural Sensitivity, Cultural awareness for divers patient population.
- Community engagement and outreach.
Patient Health Navigator
Gellert Health
Phoenix, AZ
01.2023 - 06.2023
- Certified Health Navigator.
- Utilized Health Information Systems to collect and gather medical records for continuity of care.
- Assisted patients with social determinants of health and linked to appropriate community resources.
- At home visits for follow ups.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Identified gaps in care and assisted in closure of gaps. Provide transportation and in person support to all medical appointments.
- Critical thinking to provide realistic options and buy in of patients for successful outcomes.
- Educator and Advocate for optimal health and improved health outcomes.
- Facilitated communication between patients and various departments including Providers and Specialists.
- Maintained confidential health information according to state and federal regulations.
Advocate
CVS Health Company
12.2021 - 05.2022
- White glove concierge service for Aetna insurance including over all health/mental/dental/medical needs.
- High volume of inbound calls regarding medical needs.
- Assist members with specific plan sponsor resources and added benefits.
- Review/process/adjust medical claims.
- On going education to members regarding benefit coverage including out of pocket expenses and covered services.
- Investigated and processed claims swiftly to keep customers satisfied.
- Analyzed customer needs to provide customized insurance solutions. Responded to customer calls swiftly to resolve issues and answer questions.
Testing Coordinator
Foothill AIDS Project
01.2016 - 06.2020
- Manage testing environment to mitigate outside variables and increase accuracy.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Drafted reports to detail findings from testing phases.
- Followed safety protocols while handling hazardous materials.
- Trained and developed new testing team members and provided continuous mentoring.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Lead Early Intervention Specialist
Foothill AIDS Project
11.2011 - 01.2016
- Early Intervention- Test and treat newly HIV positive individuals, provide immense support and identify barriers and needs.
- Case Management, Intake and assessments, rapport build and linkage to critical care needs. Medical and insurance linkage needs for out of care patients.
- HIV Treatment Regimen Adherence.
- Provide medical and community resources assist with navigation.
- Critical time intervention- intensive services including field base support, home and community visits, assist with medical visits and accompany clients with medical appointments and medication education.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Assist clients with housing resources, and application process.
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
- Outreach services. Traveled to street venues to conduct various types of HIV tests.
- Performed HIV tests and interpreted test results, recording and maintaining test results.
- PrEP/ PEP education. Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- Collected demographic information to accurately complete CDC HIV report forms.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
Direct Support Professional III
Positive Environments
05.2009 - 08.2011
- Life skills coach- mentor individual's living with autism, mental deficiencies, and other co-occurring disorders.
- Collaboration- meet and network with Regional center, DCFS, families, and therapist to design behavioral plans utilizing applied behavioral analysis (ABA) practices.
- Daily notation of program participation and furnished quarterly reports. Individualized daily charting, medication disbursement and logging.
- Utilize crisis prevention intervention (CPI) techniques to de-escalate verbal and physical confrontations.
- Utilize physical containment methods as immediate response to individual's self-harm or harming of others.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to and from medical appointments with safety and efficiency.
- Supervised daily activities and provided assistance to staff.
- Monitored clients' overall health and well-being and noted significant changes. Monitored progress and documented patient health status changes to keep care team updated.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Mental Health Worker III
Pacific Clinics
12.2001 - 09.2008
- Intensive Outpatient Therapeutic Behavioral Services- field based wraparound support.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Provide coping skills and de-escalation strategies to clients and families, devised and enhanced treatment strategies to promote continued progress.
- Evaluated clients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Directed family-centered strengths-based techniques while being culturally sensitive.
- Patient and family individualized assessments. Involved clients and family members in planning goal outcomes.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Implemented crisis intervention plans to support client safety.
- Observed and monitored client behavior and responses to treatment. Documented client progress in confidential files.
- Individualized after care treatment summary for continued improvement and continuity of care in addition to resources tailored to needs of success.
Education
Psychology -
University of LaVerne
La Verne, CAChaffey College
Rancho Cucamonga, CA, USSkills
- Program Coordinator
- Linkage Navigator
- Social work
- Community Health Worker
- Outreach
- Crisis Intervention
- Motivational interviewing
- Advocate
- Behaviorist
- HIV/Prevention Educator
- Mental Health Counseling
- Intake/Assessment
- Wraparound service expert
- Medical terminology
- EPIC/EMR/EHR
- Social Determinants of Health
- Community resource expert
- Counseling individual and group
- Critical Care Intervention
- Health and risks assessment
- Care plans
Certification
- Community Health Worker Certification
- CPR Certification
- First Aid Certification
- Finger print card
Timeline
PrEP Linkage Navigator
Valleywise Health
07.2023 - Current
Patient Health Navigator
Gellert Health
01.2023 - 06.2023
Advocate
CVS Health Company
12.2021 - 05.2022
Testing Coordinator
Foothill AIDS Project
01.2016 - 06.2020
Lead Early Intervention Specialist
Foothill AIDS Project
11.2011 - 01.2016
Direct Support Professional III
Positive Environments
05.2009 - 08.2011
Mental Health Worker III
Pacific Clinics
12.2001 - 09.2008
Psychology -
University of LaVerne
Chaffey College