Marcus Clark

Answer and handle customer calls on our call center. Attend meetings and product trainings. Manage setting up new accounts, job accounts, credit applications, etc.. Timely return customer requests for quotes and/or orders, considering lowest freight rates while expediting logistically. Research product and provide submittals, OEM's and POD's. Reconcile cash accounts on any discrepancies. Provide white-glove exceptional customer service.

Microsoft Excel knowledge. Detailed oriented. Communicate over 70% business using shared email inbox.

Developed and maintained strong relationships within area market.

Place orders with customers at plumbing counters. Processed direct POs. Built strong customer relationships. Strong Trilogy skills and High Jump skill to collaborate the two systems effectively and efficiently. Strong level of attention to details. House keeping including disinfecting all areas. Have monthly promotional sales and make flyers and emails invites for specials. Coordinate counter days for 1-day promotional pricing and BBQ for customers.

Support inside sales teams and showroom for customers requests. Work with warehouse to get credits picked up from jobsite. Have warehouse pick up materials from representatives to have schedule delivery to customer job address. Resolve cash account disputes and reconciliation.

On call 24/7 commercial water heater service, to extract a leaking, busted down, inoperable commercial water heater from its existing location and bring in a brand new crated commercial water heater and set in it's place. Help coordinate the sale and logistics of the order. Try to place add-ons to order for all necessary materials to complete job.

Keep yard clean from all old water heaters.

Keep inventory levels correct for various peak levels of the area market. Kept inventory tool box on 24/7 water heater truck to upsell at any service call.

Operated & maintained mountain route. Built and maintained customer relationships. Make critical deliveries daily. Place snow chains off and on tires as needed. Make on time deliveries. Call customers when in route to site. Help assist customers to off load materials. Pick up Local Pick Ups as needed for sales.

Pick up credit/returns from sites and help assist loading to secure load for transit. Perform daily pre/post-trip inspections. Achieved driver bonus both years while driving for no citations or infractions.