Marcus Cleveland

Unarmed Security Officer Supervisor

CBI Security Services

02.2019 - 08.2024

Completed full building and grounds patrols to spot and investigate concerns.
Directed guests around building and answered accessibility questions.
Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Enhanced safety by conducting thorough and regular patrols of the premises.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Responded quickly to incidents and assessed active situations for security concerns.
Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Patrolled commercial property and associated parking garage.
Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Examined doors, windows and gates to verify security.
Responded quickly to emergency situations to assess and deflect issues.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.