Marcus Clevenger
Farmington,AR
Summary
Dynamic retail professional with a proven track record at Lowe’s Inc, excelling in customer service and teamwork. Known for enhancing customer satisfaction through effective problem-solving and product knowledge. Successfully contributed to sales targets while fostering strong client relationships, demonstrating reliability and a positive demeanor in fast-paced environments.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment. Brings commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to use and develop problem-solving and teamwork skills in Desired Position role.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
2023
2023
years of professional experience
Work History
Retail Sales Associate
Lowe’s Inc
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Customer Service
Jim’s Razorback Pizza
03.2021 - 11.2022
- Developed knowledge base for customer service reps, reducing resolution time.
- Increased member satisfaction by providing exceptional customer service and support.
- Provided expert customer service and technical support to clients.
- Provided excellent customer service, resolving inquiries and issues on spot.
- Provided exceptional customer service, resolving concerns promptly and professionally.
Associate Team Member
Slim Chickens
04.2020 - 06.2021
- Served as a liaison between clients and internal departments to facilitate seamless coordination of project resources and timelines.
- Continuously sought opportunities for professional development through attending workshops, conferences, or online courses relevant to the industry field.
- Conducted thorough research to support decision-making processes within the team, leading to more informed choices and better results.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries, addressing concerns promptly.
- Contributed to the development of training materials for new team members, ensuring a smooth onboarding process.
Education
Sports And Recreation Management - Bachelor of Science
University of Arkansas
Fayetteville, ARHigh School Diploma -
Farmington High School
Farmington, AR05.2022
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Product knowledge
- Phone etiquette
- Conflict resolution
- Interpersonal and written communication
- Product recommendations
- Brand representation
- Friendly and outgoing
- Upselling and cross selling
- Calm demeanor
- Positive and professional
Timeline
Customer Service
Jim’s Razorback Pizza
03.2021 - 11.2022
Associate Team Member
Slim Chickens
04.2020 - 06.2021
Retail Sales Associate
Lowe’s Inc
Sports And Recreation Management - Bachelor of Science
University of Arkansas
High School Diploma -
Farmington High School
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