Marcus Click
Jacksonville,Florida
Overview
19
19
years of professional experience
Work History
Technical Project Manager II, PPMO (Remote FTE)
Western Governors University (WGU)
Salt Lake City, UT
07.2022 - Current
- Responsible for planning, organizing, monitoring, and managing information technology projects through completion.
- Responsibilities also include reporting, and making visible project status, issues, resource requirements, dependencies, and project plans.
- Ensures projects meets or exceeds customer expectations and meet milestone deadlines.
- Assembles, directs, coordinates, and assigns responsibilities to project resources.
- Ensures C-Level Leadership is well informed of project activities and statuses weekly.
- Currently responsible in delivering Software Development Initiatives supporting WGU’s Vision to enhance its Student Experience while following the AGILE & Waterfall Methodologies.
- Facilitates Daily Standups & provides input to Sprint Planning & Retrospect Ceremonies.
- Meets with Stakeholders and team to discuss Business Objectives to create project charters.
- Use JIRA, SharePoint, Service Now PPMO Tools daily for project communications, tracking, EPIC/Story tracking, backlog, and technical documentation.
- Creates SharePoint Project Websites.
- Successfully managed the 2024 FAFSA Simplification & FTI Data Handing Compliance projects mandated by the IRS & Dept of Education on-time by communicating and facilitating across multiple cross-functional teams on a weekly basis, (e.g. Financial Aid, Technology, Enrollment, Product, PPMO, etc.).
- Utilizes MS Power BI for Project Dashboard / Portfolio daily.
- Managing projects sourcing raw data is essential for analytics, forecasting info from data lakes.
Program Mentor, Computer Science – School of Technology (FTE-Remote)
Western Governors University (WGU)
Salt Lake City, UT
07.2019 - 07.2022
- Successfully mentored 35 students to receive their BSCS Degree in 24+ months; Recommended and wrote 4 Letters of Recommendations for high-achieving students in WGU’s BSCS Program to gain acceptance into Georgia Tech University’s Computer Science Grad Program.
- Demonstrates a high level of commitment effectively and consistently.
- Facilitated & presented peer program mentors and managers with knowledge of SAP, Max SAP and Scholarship updates during weekly team learning sessions.
- Offers direct, comprehensive support, coaching, and guidance to a load of assigned students & peers during weekly Team Training & Instructional Meetings.
- Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
- Uses technology-based teaching & Salesforce to aid students in their academic progress.
- Collaborates with other peers and management professionals within the university to promote a positive, student-obsessed atmosphere.
- Consistently exhibits WGU Leadership Principles.
UDI Project Manager
Arthrex, Inc, (c/o Real Staffing)
Naples, FL
08.2022 - 04.2023
- Was responsible for managing the EUDAMED Readiness Project supporting the UDI Departmental Objectives in order to meet the FDA Regulatory Deadlines while following the Waterfall Methodology.
- Met with vendor weekly to track the construction of Hybrid Cloud necessary for EUDAMED Readiness.
- Restructured EUDAMED Readiness WBS with Vendor’s Project Tasks in order to track the construction of the Hybrid Cloud build and new PIM Solution Migration.
- Utilized the product information management, PIM tool - P36 UDI platform.
- Updated the Business Requirements & Design (BRD) & for CMR Substance Requirements.
- Tracked (CRS) Definitions for Class III Devices.
- Assisted in multiple SAP & UDI Data Mapping Sessions with project data analysts.
- Facilitated weekly EUDAMED Readiness Status Meetings with project team and leadership.
- Attended Weekly Global UDI Project Reporting Status Meetings.
- Gained knowledge of GS1 Standards, as well as working knowledge of barcode systems, label systems, ERP+.
- Partnered with Master Data Governance Teams within IT Department.
- Implemented the GUDID Connector in QA & PROD with Vendor for PIM Solution Migration.
- Monitored data mapping processes of UDI program.
- Monitored compliance aspects and assisted in development of company work instructions in accordance to company policies.
- Attended scheduled meetings with the audience of global stakeholders.
Business Project Manager (Remote)
Sandvik Mining & Rock Technology
Alachua, FL
11.2015 - 05.2018
- Was responsible for the due diligence & deployment of projects within the Service Transformation and Equipment Lifecycle Project Portfolio.
- Effectively managed 5+ projects simultaneously for multiple departments using the Agile, Waterfall and following the SDLC Phases: Initiating, Planning, Executing, Monitoring & Controlling and to Project Closure, which also included drafting all project artifacts and test scripts/plan for Go Live.
- Successfully completed two Equipment Case Studies to determine MTTR, MTTF, MTBF, CPH for mines located in Mexico and India.
- Managed the Fleet Lifecycle Planning System (FLPS) Project, a 19.7MSEK or $2.2M USA, while acting as Scrum Master while following the Agile Methodology.
- Managed vendor relationships and supervising project teams globally.
- Communicated directly to corporate controllers to track and manage CAPEX & OPEX budgets.
- Lead key project meetings to support the Business Objectives for Project Sponsors/Stakeholders; Drafted project deliverables (Business Case & Requirements, Project Plan/WBS, Project Charter, Stakeholder Analysis, Risk Assessments, etc.) and collaborated with Demand Management and technical resources to successfully complete actions items successfully and on-time/on-budget.
- Supervised & provided leadership to Vendor and IT Project Managers reporting project status.
- Conducted due diligence for vendor selection process; Effectively using MS Excel & Project, ProjectPlace.com and SAP to track project tasks and budget.
- Managed the financials using SAP to track and validate Orders for Actual/Plan/Variance Reporting, Submitting Monthly Status Reports to PMO & Sr. Mgmt.
- Managing projects sourcing data for analytics within data lakes.
- Adhered to PMO Governance Processes to deliver project on-time and under budget.
- Periodically traveled to project sites Domestically & to Amsterdam, Finland, etc. conducting work sessions with project team and presenting to Sandvik Sr. Management project updates.
- A Swedish Global Manufacturing Company.
PMO Project Manager
Florida Blue
Jacksonville, FL
06.2015 - 10.2015
- Managed all project dependencies, resource allocation/sizing and Proforma for a $11M budgeted multi-year project, which the scope is to migrate all current Florida Blue Customer Enterprise Applications to new NASCO Enterprise Platform, which provides benefit management, eligibility, membership, billing and claims processing support for our Blue Plan customers, allowing them to provide competitive healthcare products in federal, state and multistate markets for more than 23 million members.
- Managed PMO Projects with internal and external vendor dependencies and impacts, integration within functional capabilities and moderate cost.
- Identified & resolved discrepancies in planned costs versus actual cost and overall financial management for assigned projects.
- Accountable for active facilitation of project issue resolution, change, risk and dependency management.
- Uses MS Project Server and SharePoint to update deliverables and track progress of tasks, dependencies, resources from within the PMO.
- Accountable for project delivery including meeting time, budget and quality standards and customer expectations.
- Following Waterfall/SDLC and Agile Methodologies within PMO.
- Lead project status meetings along with departmental architecture/design and development team meetings.
- Supervises a Project Analyst and technical resources within .NET, C#, ASP, SQL environment.
- Created and maintained relationships with Business, Stakeholders and team members in order to achieve mutual goals.
IT Project Portfolio Manager/Infrastructure & Application IT Lead
Johnson & Johnson Vision Care, Inc.
Jacksonville, FL
11.2011 - 11.2014
- Managed the Sr. Leadership's Project Portfolio for Supply Chain IT Projects within the Manufacturing IT Department, which included 20+ Medical Device Projects for North America, LATAM, European Regions with project budgets totaling over $11.3M.
- Managed the Manufacturing IT Expense Budget of $1.7M & Quality Budget of $1.5M.
- Tracked CAPEX and OPEX budgets by using SAP, MS Excel and Clarity PPM tools.
- Delivered monthly reports to management.
- Solely responsible for the development and construction of the MES Foundation Shopfloor Technology Standards Requirements User Guide for J&J Manufacturing.
- Result: Won Corporate Merit Award for successful implementation of Shop floor Technology Global Standardization.
- Successfully provided SDLC Governance and Clarity Support for new construction of ETHICON Manufacturing Plant (Athens, GA), a $5M IT Budget and an overall Construction Budget of $200M.
- Managed Multi-MES Application Enhancement Projects, a multi-iteration for (POP, Multi-Pallet, Monomer, UDI), with an IT Project Budget of $400K by following GXP.
- Successfully deployed new Product Lines (51 & 52) for the 4GT Platform, IT Project Budget of $400K and ROI of $1B+.
- Coordinated efforts to implement RMT and e-DHR to new product lines.
- Managed a repackaging 24-Pack Cartoner Project, on a $100K budget, which re-packaged 6 pack cartons into 24-Pack cartons.
- This allowed MES/EDHR Apps to permit all pre-printed and printed data for cartons.
- Collaborated with Distribution Teams to ensure packaging was successful.
- Teamed with QA Validation & was responsible for executing successful UAT/IQ/OQ/PQ of products.
- Acted as Program Manager for NA & LATAM Vision Care & Diabetes Care Domestic & International site updates for Windows 7 Deployment to departmental C-Level Leadership Team as required.
- Reviewed and drafted Business Cases for Manufacturing IT Mobility Projects.
- Responsible for remediation of all locally managed GXP Applications at the Mfg. Jacksonville Site.
- Supervised project governance efforts to upgrade 20 Oracle DB instances from 8i to 11g and .NET from 2.0 to 4.0 for a Database Server Upgrade Project, with a project budget of $2MM over 2 years.
- Served as the Manufacturing IT SharePoint Site Administrator for archiving of project artifacts, operations, vendor invoicing, financial reports, Mfg. IT Support ticket history and documentation.
- Maintained IT Roadmaps for Manufacturing IT within MDD/Supply Chain to ensure applications such as MAXIMO, WINDOWS 7 Upgrade, MES Foundation and CAMSTAR major initiatives were tracked/forecasted; accordingly, efficiently coordinated and updated 5-year Roadmaps for Lifecycle Management & Regulatory Projects supporting 10+ Departments while using the Medical Device Online Database.
- Built reports using Power BI for Global Windows 7 & Remediation Project across J&J Vision Care.
- Acted as the sole MDD Clarity PPM & SDLC SME for Vision Care & Diabetes Care Franchises.
- Coordinated Business Continuity & Disaster Recovery activities for Mfg. IT Department servers while also communicating with Site Plant Manager, Disaster Recovery team and SunGard vendor.
- Communicated with Test Leads for Application Test procedures.
- Managed and drafted Business Impact Assessments (BIAs), IAPP and SCS Security deliverables, adhering to the Information Security Officer (ISO) procedures to ensure all validated & non-validated servers were compliant with relocation to Data Center.
- Delivered weekly project dashboard updates to management and project managers for reporting.
- Successfully completed 2 infrastructure projects following full project lifecycle with the co-location of Honeywell Validated & Non-Validated BMS Servers to J&J Internal Data Center, which supports the Jacksonville Plant System Facility Temperature, Water Controls for Distribution & Product Development workspaces.
- Was responsible for communications with preferred vendors and the hiring of technical contractors to staff projects.
- Worked in a .NET, C#, Oracle, PL/SQL technical environment.
IT Project Manager
ADT Security, Inc.
Jacksonville, FL
03.2011 - 11.2011
- Implemented Electronic Signature Contract Technology for Companion Customers in the Home Health Department, which is supported by 23 National Sales Center Sales Representatives.
- Implemented the National Sales Center Scheduling Software for all Sales Representatives located in the United States.
- Solely responsible for resource allocation of a $500K Project Budget to meet Business Objectives for the Third-Party Sales Project.
- Supervised 2 Business Analysts, SQEs and development resources for 2 major project initiatives.
- Worked in a Salesforce.com, Mobile, .NET, C#, Oracle, PL/SQL technical environment.
Aternity Data Project Manager
Bank of America
Jacksonville, FL
03.2010 - 02.2011
- Was responsible for Resiliency and Production Stability in the Interact Engineering Department supporting over 1,000+ Banking Centers and 11,000+ seller and teller users across the United States.
- Effectively monitored all application and system performance activity while using the online Aternity Management Console.
- Created custom Aternity and Crystal Reports by querying for data extracted from the Production Oracle DBs for management and Executive Level Business Partners on an as needed/scheduled basis.
- Created Ad-hoc reports with Pivot Tables and graphs from extracted data using Excel, which were periodically used for Executive Presentations in PowerPoint format.
- Used Clarity for weekly timesheet reporting.
- Communicated with Vendors and Resources to gather requirements for system implementation.
E-Business/Infrastructure Project Manager
Johnson & Johnson Vision Care, Inc.
Jacksonville, FL
02.2008 - 02.2010
- Responsible for deploying a multi-million-dollar Medical Device Patient Subscription Online Web App, budgeted at $2M+, to over 16,000 Eye Care Professionals (ECP) Nationally and with the revenue potential of up to $44M and a NPV of $8M.
- Acted as Scrum Master while following the Agile Methodology for multi-iterative Acuvue Direct Project, budgeted at $1M for IT resources.
- Result: Successful deployment to 300 Pilot and 16,000 ECP Site on time and on budget.
- Successfully managed ACUVUE DIRECT Project using the Waterfall Method and following the SDLC Phases: Initiating, Planning, Executing, Monitoring & Controlling and to Project Closure, which also included drafting all project artifacts: SOW, Charter, Project Schedule, Risk/Issue/Action Logs, Compliance Plan, Test Plan and conducting Stage Gate signoffs per phase to clear for Production Go Live.
- Diligently supervised development of SAP Application Development Interfaces, Payment Fulfillment, Infrastructure, and either created or approved project specs/requirements supported by Web Methods, .NET, Oracle, Java/J2EE Customer App Development, e-Commerce and SAP Functional & ABAP Configuration Resources.
- Imported Product Master Data for proper tracking of customer profile creation and product purchase history.
- Actively participated in multiple Kaizen Sessions to support GAP Analysis and document business processes for the development new customer and system processes.
- Communicated with the Business and senior management staff daily on conference call, face-to-face and via email.
- Strategically formulated procedures for the resolution of business and development issues.
- Managed projects using LEAN Model to effectively manage (Quality, Time, Cost).
- Managed project governance and developed project schedules, while also communicating with 3rd Party Vendors/Business Partners/ECPs or Doctors; adhere to HIPAA Standards when considering program requirements.
- Planned & coordinated meetings for internal project status and with vendor resources and stakeholders; Successfully managed/coordinated infrastructure sub-project to configure to configure WAN/LAN, Remote Access/VPN, FTP/SFTP for proper data migrations, which supported the fulfillment of credit card transactions.
- Used Clarity tool daily for effective project control, budgeting, task assignment/tracking & resource management.
- Supervised technical resources and provided direction for vendor resources to maintain project scope and endure deadlines were on-time & on-budget and created change requests when necessary.
- Expeditiously scheduled meetings with Corporate Legal Counsel, Procurement, Marketing personnel for proper development of Statements of Work (SOW), Master Services Agreements (MSA), Letters of Intent (LOI) and other contractual agreements between Vendors and Business Partners, to ensure sign-off of SOW could be executed in a timely manner.
- Effectively assisted J&J Operations Manager with the drafting and review of the Customer Service Scorecards/SLA Metrics for the vendor customer support & product order fulfillment responsibilities.
- Coordinated all telephony requirements with telephony resources to implement required Customer Service call-routing needs supporting call flow between Company and Supplier for successful agent call support.
- Launched an Automated Clearing House (ACH) accounts receivable fulfillment site for Eye Care Professionals, while partnering with Bank of America's development and management staff, with a budget of $100K.
- Proactively communicated with Regulatory and Compliance Teams to ensure all projects were compliant, while also following SDLC; Scheduled & attended required Project Phase Stage Gate Sessions to obtain project phase approvals/signoffs by Project Management Office (PMO).
- Adhered to IT Audits supporting SDLC.
- Effectively communicated project action items, issues, risks and timeline by using MS Office Suite, MS Project, eRoom and Clarity project collaborating tools; ensured Project NPV was always current.
- Strongly enforced deliverable deadlines, resource task responsibilities.
- Held risk mitigation meetings.
Senior Project Manager, PMO
Florida Blue (formerly BCBSFL)
Jacksonville, FL
08.2007 - 12.2007
- Was responsible for the management of the following projects, Health Information Technology, Site of Service, Account Specific Reporting (ASR) and Group Underwriting Data Mart (GUDM), within the Information Management Department.
- Managed Data Warehouse for the online phase of the project.
- Planned and managed project task list utilizing RUP Methodology.
- Maintained project plans, action items, and change control items within MS Project Server Platform.
- Tracked and managed project run rate/budget, including project resource man-hours up to $2M+ using MS Excel, MS Word & Project Server.
- Coordinated meetings for project status, including requirements gathering and defect management.
- Supervised the design of a project model draft developed during requirements gathering and presented the document to management.
- Created and maintained account specific reporting using MS Word.
- Provided daily, weekly status reports to product & management staff for data warehouse projects.
- Analyzed resource allocations weekly for budget analysis and input into financial release plans.
- Reviewed and provided necessary Quality Review signoffs with team members.
- Produced project stoplight status to show project health weekly to senior management using Excel.
Infrastructure Project Manager
Verizon Business
New York, NY
07.2006 - 07.2007
- Managed multiple infrastructure platform upgrades, software development, and the IT department.
- Oversaw the remote IP Application Management and provided support of monitoring applications, infrastructures, and server operating systems.
- Managed relationships between customers and account management team.
- Supervised projects with monthly revenue ranging from $10K to $200K.
- Provided oversight of customized business SLAs based on customer critical business processes.
- Managed Customer Transition to Operations (TTO) for SOC (i.e. Technical & Customer Support) Team during project closure phase.
- Coordinated and managed development of TTO Presentation via Webex Tools and using PowerPoint.
- Communicated with Director of SOC Operations to ensure proper project turnover to call center resources are abreast of customer environment processes, hardware, software, client/server and any revised network infrastructure builds prior to TTO.
- Coordinated install of BladeLogic, HPOV, SiteScope monitoring on servers.
- Managed a group of .NET / SQL / ATG Developers and Engineers.
- Provided in-depth assessment and consulting on enterprise site strategy and design, server and network deployment, assessment, and tuning including ongoing and extensive change control utilizing MS Excel.
- Managed ATG 2003, Oracle 10g implementations, VPN, VMware, Citrix and software development projects both nationally and internationally.
- Supervised multiple environment infrastructure implementation builds ranging from 6, 10, 17 to 40 Web and application/database servers for eLuxury, LVMH, JoAnn.com, BudTV.com, BestBuy.com, Vitamin Shoppe.
- Drafted monthly customer billing/invoices and staffed projects on a weekly basis bringing them in under Time and Materials Agreement rates using MS Word and MS Excel.
- Trained Project Managers and new hires in PM Processes adhering to PMI's PMBOK and internal corporate processes and procedures.
- Managed 12 infrastructure projects, six platform/database upgrades and data migrations in Data/ Call Center facilities.
- Responsible for load-balance test project for BudTV.com supporting the Budweiser Superbowl Commercials.
- Successfully met customer expectations at the senior level with Client Executives and Client Engineers.
- Communicated directly with the customer(s).
- Traveled to customer sites to deploy applications, systems, servers, or data center moves when necessary.
- Managed the turnover of customer infrastructure to Internal Security Operations Center (SOC) as part of a Managed Outsourcing Project Process.
- Communicated escalated project-related issues to SOC Resources on duty 24/7.
- Managed 'Go Live' Cutovers with SOC & Team Leads during customer's off-duty hours.
- Communicated with project staff and senior management and utilized project management collaborating tools daily utilizing TotalView and MS Project.
- Drafted and prepared Statement of Work, Risk Mgmt. Plans, Communication Plans and Issues Logs.
Timeline
UDI Project Manager
Arthrex, Inc, (c/o Real Staffing)
08.2022 - 04.2023
Technical Project Manager II, PPMO (Remote FTE)
Western Governors University (WGU)
07.2022 - Current
Program Mentor, Computer Science – School of Technology (FTE-Remote)
Western Governors University (WGU)
07.2019 - 07.2022
Business Project Manager (Remote)
Sandvik Mining & Rock Technology
11.2015 - 05.2018
PMO Project Manager
Florida Blue
06.2015 - 10.2015
IT Project Portfolio Manager/Infrastructure & Application IT Lead
Johnson & Johnson Vision Care, Inc.
11.2011 - 11.2014
IT Project Manager
ADT Security, Inc.
03.2011 - 11.2011
Aternity Data Project Manager
Bank of America
03.2010 - 02.2011
E-Business/Infrastructure Project Manager
Johnson & Johnson Vision Care, Inc.
02.2008 - 02.2010
Senior Project Manager, PMO
Florida Blue (formerly BCBSFL)
08.2007 - 12.2007
Infrastructure Project Manager
Verizon Business
07.2006 - 07.2007