Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
Generic

Marcus Clinton

Austin

Summary

Customer-focused Part time manager with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

4
4
years of professional experience

Work History

Store Manager

Big Lots
04.2024 - 02.2025
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.

Service Supervisor

Randall's Grocery
01.2021 - 01.2024
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Developed and implemented departmental policies and procedures for efficient operations.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Performed regular inspections of work areas to identify potential safety hazards.
  • Coordinated with other departments to resolve customer complaints promptly and effectively.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Provided guidance on best practices related to customer service processes.
  • Built strong relationships with customers through effective communication skills.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.

Education

Associate of Arts - Studio Arts

Austin Community College
Austin, TX

Skills

  • Excellent Personal Service Experience
  • Management role experience
  • Money and Safe Handling experience
  • Staff Training
  • Problem-Solving Abilities
  • Quality Control
  • Task delegation

Accomplishments

  • Ive had one of my Art pieces on display at the Roundrock ISD administrative building

Education and Training

true,other

Timeline

Store Manager

Big Lots
04.2024 - 02.2025

Service Supervisor

Randall's Grocery
01.2021 - 01.2024

Associate of Arts - Studio Arts

Austin Community College

Similar Profiles

CREATE PROFILE
Marcus Clinton