MARCUS COLEMAN
Mountain View,CA
Summary
Personable, friendly, and solution-oriented Communication and Customer Relations Specialist with over 8 years of experience in service and support. Throughout my life, I have sought to obtain knowledge and experience in multiple fields that sharpen my skills in the world of communication and sales. I'm a customer-focused collaborator, who offers skills in marketing, customer engagement, and a burning desire for new, fresh, innovative ways to consistently improve. Dedicated to customer loyalty and satisfaction. Here to get the job done!
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
ZAZZLE
Santa Clara, CA
03.2018 - 09.2021
- Developed and implemented complete communication strategies, resulting in a significant increase in online engagement and brand visibility.
- Create and curate content for the company website and newsletters in an effort to maintain a consistent brand voice.
- Lead the charge for multi-media relations efforts, creating/maintaining positive relationships with journalists and establishing the foundation for social media marketing
- Monitored and analyzed customer communication metrics, providing insightful reports and recommendations for continuous improvement.
Sports Program Coordinator
YMCA of Silicon Valley
Mountain View, CA
06.2015 - 03.2018
- Assisted in creating and distributing internal communications, keeping employees informed about company news, policies, and events.
- Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
- Recruited and interviewed individuals for athletic department positions, hiring talented professionals offering seasoned skills to organization.
- Implemented new and creative ways to fundraise in our community in which spearheaded our program to be the top earner in our annual campaign
- Built relationships with local schools, parks, and recreation departments to expand program reach
Sales Representative Supervisor
Sports Authority
Sunnyvale , CA
09.2013 - 06.2015
- Led a team of 8 sales representatives, providing guidance, training, and performance evaluations to ensure consistent achievement of sales quotas and KPIs.
- Organized weekly sales meetings and workshops (as needed) to enhance the team's product knowledge, sales techniques, and overall performance.
- Assisted staff with selling process to meet and exceed individual and company sales goals.
- Developed key customer relationships to increase sales.
- Collaborated directly with the Sales Manager to develop strategies to create and execute effective sales strategies, resulting in an increase in teams overall sales
Education
Bachelor of Arts degree - Communications And Multi-Media Studies
California State University
Hayward, CA12.2022
Skills
- Adaptability
- Collaboration/Team Building
- Problem Solving
- Time Management
- Multi-tasking
- Handling Pressure
- Exceptional leadership and team-building abilities
- Proven track record of exceeding sales targets
- Strong negotiation and relationship-building skills
- Excellent communication and presentation skills
- Training and Mentoring
Certification
CPR/First Aid
Safety Care
Certified Mandated Reporter
Timeline
Customer Relations Specialist
ZAZZLE
03.2018 - 09.2021
Sports Program Coordinator
YMCA of Silicon Valley
06.2015 - 03.2018
Sales Representative Supervisor
Sports Authority
09.2013 - 06.2015
Bachelor of Arts degree - Communications And Multi-Media Studies
California State University
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