Marcus Coleman

- Develop, plan, organize, coordinate, implement, and evaluate countywide and community-based recreation activities and programs for youth, teens, and adults.

- Implement and coordinate programs instructed by contractual staff and volunteers.

- Communicate information to the public, participants, and staff regarding the department and facility.

- Liaise with agencies, community organizations, public schools, sponsors, parents, participants, event committees, board of directors, and other departments as necessary.

- Complete program planning worksheets and supervise all aspects of recreation programs.

- Serve as after school assistant lead and coordinator for all Parks and Recreation program offerings.

- Provide support to recreation center staff, program organizers, volunteers, and other participants.

Observed and evaluated day-to-day operations of site management, cashiers, and customers.

- Recommended and implemented plans or programs to improve safety of operations.

- Led training and shift meetings for a group of 20+ associates while maintaining expert-level knowledge in two production departments

- Worked cooperatively with field-level staff for projects and events.

- Researched contracts and confidential pricing, analyzed rates for customer invoicing, and solved customer problems.

- Conducted quality sessions for call monitoring and maintained calibration calls to assist with CSR's success path.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.