Marcus Coleman
West Blocton
Summary
Dynamic District Manager with a proven track record at NBR Norcross LLC Dba Wingstop, excelling in strategic planning and operations management. Enhanced customer satisfaction and boosted employee morale through effective team development and leadership. Skilled in data analysis, driving revenue growth while ensuring compliance with high-quality standards across multiple locations. Persistent to achieve desired results with a "never give up" attitude. Always striving for perfection by researching, evolving, adapting, learning from past mistakes and applying proven knowledge.
Overview
27
27
years of professional experience
Work History
District Manager
NBR Norcross LLC Dba Wingstop
08.2021 - Current
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Analyzed sales data to identify trends and drive strategic decisions for revenue growth.
- Coordinated inventory management, optimizing supply levels to reduce waste and costs.
- Monitored store performance metrics, providing feedback and support to improve results.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
General Manager
Kentucky Fried Chicken
10.2018 - 08.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Burger King
10.2016 - 08.2018
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Executive Chef
Aramark
06.1998 - 08.2013
- Developed innovative seasonal menus to enhance customer satisfaction and dining experience.
- Supervised kitchen staff, ensuring adherence to food safety protocols and quality standards.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Trained and mentored junior chefs, fostering skill development and teamwork in high-pressure environments.
- Researched culinary trends to incorporate new techniques and ingredients into menu offerings.
- Established strategic supplier relationships, securing high-quality ingredients at competitive prices.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Collaborated with other Executive Chefs within the company network to share best practices and develop new menu items that showcased each property''s unique offerings.
- Mentored junior chefs, enhancing team skills and fostering culture of continuous improvement.
- Led kitchen operations, ensuring seamless service during high-volume periods.
Education
Associate of Science - Culinary Arts
Florida Education Institute
Miami, FL05-1998
High School Diploma -
Kaiserslautern American Highschool
Kaiserslautern, Germany05-1989
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Operations management
- Team development
- Multi-unit management
- Decision-making
- Interpersonal communication
- Team leadership
Timeline
District Manager
NBR Norcross LLC Dba Wingstop
08.2021 - Current
General Manager
Kentucky Fried Chicken
10.2018 - 08.2021
General Manager
Burger King
10.2016 - 08.2018
Executive Chef
Aramark
06.1998 - 08.2013
Associate of Science - Culinary Arts
Florida Education Institute
High School Diploma -
Kaiserslautern American Highschool