Marcus Crawford
Ventura,CA
Summary
Accomplished sales professional with 15 years of experience. Delivers dynamic communication, interpersonal and technical talents in fast-paced, ever-changing environments. Valuable and hardworking employee known for turning cold calls into successful selling relationships.
Overview
16
16
years of professional experience
Work History
Rideshare Driver
Uber/Lyft
Ventura, CA
09.2021 - Current
- Provided exceptional customer service for over 5,000 successful rides, resulting in a 5.0 rating scale.
- Built and maintained strong relationships with passengers to encourage repeat business and cultivate a loyal customer base.
- Demonstrated financial acumen by meticulously tracking expenses in an Excel spreadsheet, optimizing profitability and driving business growth.
- Expertly handled challenging situations with aggressive or inebriated passengers, using a combination of humor and customer service skills to de-escalate potential disputes and ensure a safe and comfortable ride for all.
- Strategically optimized my positioning and schedule to reduce wait times and increase revenue, consistently exceeding performance metrics and driving business success.
Sales Development Manager
Ecolab
Ventura, CA
07.2017 - 09.2021
- Developed and executed highly effective sales strategies that consistently exceeded revenue targets.
- Conducted compelling sales presentations that clearly communicated the value of Ecolab's products and services to potential clients, resulting in a significant increase in customer acquisition.
- Established and maintained strong professional relationships with key clients, effectively managing service issues to drive long-term business development and increase customer satisfaction.
- Proactively identified and pursued new business opportunities, expanding the company's customer base and revenue streams.
- Expertly negotiated and secured special price agreements with large accounts, resulting in increased sales and profitability.
- Managed, tracked, and updated customer data in Salesforce CRM software with a high degree of accuracy and attention to detail, ensuring timely follow-up with customers.
- Maintained a robust professional network of potential clients and business opportunities, leveraging these relationships to drive sales growth.
- Consistently met and exceeded performance metrics, revenue growth, customer retention, and new customer acquisition targets, through proactive customer-specific product and service suggestions.
- Effectively managed call volumes, scheduled appointments, and followed up on assigned leads, maintaining consistency in service, responsiveness, and follow-up to maximize revenue.
Service Specialist
Ecolab
Ventura, CA
08.2016 - 08.2017
- Promoted to Sales Development Manager within 12 months of employment, demonstrating exceptional performance and dedication to achieving sales targets.
- Consistently surpassed Non Contract Sales Quota by leveraging technical expertise and customer service skills to drive revenue growth.
- Proactively scheduled and confirmed service appointments by utilizing effective phone communication techniques, ensuring a seamless customer experience and maximizing service efficiency.
- Cultivated strong and productive relationships with a diverse customer base, collaborating closely with them to implement and optimize Integrated Pest Management (IPM) practices for identifying and resolving challenges.
- Utilized CRM system to meticulously record and manage customer interactions, meticulously documenting all requests, issues, and resolutions for comprehensive tracking and analysis.
- Applied a consultative sales approach, leveraging my in-depth knowledge of products and services to provide tailored solutions that met the unique needs and preferences of each customer, resulting in increased customer satisfaction and loyalty.
Service Specialist
Clark Pest Control
Lancaster, CA
06.2015 - 08.2016
- Identified potential and current pest issues, conducted thorough inspections, and developed effective elimination strategies using my in-depth knowledge of pests, their habits, and the latest industry techniques.
- Applied pest control products to structures in strict adherence to Material Safety Data Sheets and Product Labels, ensuring the safety of both customers and the environment.
- Maintained meticulous records by completing all required production forms at the end of each daily route, providing accurate documentation for quality assurance and regulatory compliance purposes.
- Delivered exceptional customer service by documenting service details, leaving invoices, and collecting past-due customer payments promptly, fostering positive relationships and ensuring timely resolution of financial matters.
- Demonstrated strong sales acumen by consistently surpassing self-generated sales quotas for acquiring new customer accounts, showcasing ability to identify opportunities, build rapport, and effectively communicate the value of company services.
- Leveraged excellent communication and problem-solving skills to address customer inquiries, concerns, and complaints promptly and professionally, ensuring high customer satisfaction and retention rates.
Sales Manager/Sales Representative
ADT - Subcontractor
Valencia, CA
06.2007 - 05.2015
- Recruited, hired, and trained new talent while managing a team of approximately 10 Sales Representatives, resulting in increased sales volume and growth of new customer base.
- Assigned territories, set sales goals, and provided training and coaching to team, resulting in improved sales performance and increased revenue.
- Organized and facilitated meetings for Sales Representatives by developing agendas that included sales contests and recognition, fostering a culture of teamwork and healthy competition.
- Boosted profit margins by effectively managing expenses, budget, and productivity, ensuring optimal use of resources and maximizing profitability.
- Demonstrated exceptional sales skills as a Sales Representative, learning and developing sales techniques to successfully sell and upsell security services to new and existing customers.
- Produced and updated effective marketing literature to highlight features and engage the interest of potential customers, resulting in increased brand awareness and customer acquisition.
- Planned and organized a daily work schedule to maximize time and maintain frequent connections with customers, resulting in improved customer retention and satisfaction.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals, resulting in increased sales and revenue.
Education
B.A. - Business Admin. w/emphasis in nonprofit admin.
Lindenwood University
2007
Skills
- Account Management
- Negotiation and Persuasion
- Service Coordination
- Customer Relationships
- Business Growth Opportunities
- Pipeline Management
- Strong Presentation Skills
- Sales Methodologies
- CRM Software
- Contract Negotiation
Timeline
Rideshare Driver
Uber/Lyft
09.2021 - Current
Sales Development Manager
Ecolab
07.2017 - 09.2021
Service Specialist
Ecolab
08.2016 - 08.2017
Service Specialist
Clark Pest Control
06.2015 - 08.2016
Sales Manager/Sales Representative
ADT - Subcontractor
06.2007 - 05.2015
B.A. - Business Admin. w/emphasis in nonprofit admin.
Lindenwood University