Hi, I’m
Marcus Damon
Hurricane,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
Work History
Zions Bancorporation
Customer Care Center Service Representative
11.2022 - 02.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved customer inquiries and complaints quickly.
MUFG Union Bank
Support Services Specialist II
02.2022 - 04.2022
Job overview
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
Vanguard
Client Relations Associate
09.2021 - 11.2021
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
Maricopa County Assessor's Office
Assessor Clerk Sr.
08.2021 - 09.2021
Job overview
- Set up and updated Excel spreadsheets to track financial data.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
LabCorp
Specimen Accessioner
02.2021 - 04.2021
Job overview
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
Sonora Quest Laboratories
Specimen Processor
08.2020 - 10.2020
Job overview
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
First American Title Insurance Co
Escrow Assistant
05.2020 - 06.2020
Job overview
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Vanguard
Client Relations Associate
09.2019 - 03.2020
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Logged call information and solutions provided into internal database.
Amazon
Picker
08.2019 - 09.2019
Job overview
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
McKinley County
Deputy Clerk
07.2018 - 09.2018
Job overview
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
SkyWest Airlines
Production Control Assistant
11.2016 - 02.2017
Job overview
- Worked with managers to plan and coordinate production tasks.
- Reviewed job orders and adjusted schedules for timely delivery.
- Trained new employees in various departments and safety standards.
- Established and enforced organization systems and standards.
McKinley County
Deputy Clerk
02.2014 - 07.2016
Job overview
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Maintained mutually beneficial relationships with external partners and vendors to facilitate efficient operations.
SKF Sealing Solutions
Quality Control Inspector
05.2008 - 03.2009
Job overview
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Wells Fargo
Lead Teller
06.2006 - 02.2008
Job overview
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
Education
Hurricane High SchoolHurricane, UT
Diploma Of Graduation from General Education
05.2002
Skills
- Coordinating Repairs
- Customer Relationship Management
- Partnership Management
- Customer Relations
- Microsoft Office
- Billing Adjustments and Refunds
- Critical Thinking
- Order and Refund Processing
- Administrative and Office Support
Timeline
Customer Care Center Service Representative
Zions Bancorporation
11.2022 - 02.2023
Support Services Specialist II
MUFG Union Bank
02.2022 - 04.2022
Client Relations Associate
Vanguard
09.2021 - 11.2021
Assessor Clerk Sr.
Maricopa County Assessor's Office
08.2021 - 09.2021
Specimen Accessioner
LabCorp
02.2021 - 04.2021
Specimen Processor
Sonora Quest Laboratories
08.2020 - 10.2020
Escrow Assistant
First American Title Insurance Co
05.2020 - 06.2020
Client Relations Associate
Vanguard
09.2019 - 03.2020
Picker
Amazon
08.2019 - 09.2019
Deputy Clerk
McKinley County
07.2018 - 09.2018
Production Control Assistant
SkyWest Airlines
11.2016 - 02.2017
Deputy Clerk
McKinley County
02.2014 - 07.2016
Quality Control Inspector
SKF Sealing Solutions
05.2008 - 03.2009
Lead Teller
Wells Fargo
06.2006 - 02.2008
Hurricane High School
Diploma Of Graduation from General Education
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