Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front Office Attendant
Bay Area Rescue Mission
Richmond, CA
2021.10 - Current
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
Maintained optimal office security by monitoring visitors and following precise procedures.
Customer Service Manager
Western States Oil
San Leandro, CA
2019.10 - 2021.07
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 80%.
Education
GED -
Berkeley Adult School
Berkeley, CA
06.2012
Skills
Issue Resolution
Prioritizing Work
Verbal and Written Communication
Multi-Line Phone Proficiency
Customer Retention
Guest Interaction
Time Management
Information Confidentiality
Vendor Relations
Timeline
Front Office Attendant
Bay Area Rescue Mission
2021.10 - Current
Customer Service Manager
Western States Oil
2019.10 - 2021.07
GED -
Berkeley Adult School
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