Marcus Davies
Richmond,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Front Office Attendant
Bay Area Rescue Mission
Richmond, CA
10.2021 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Took more than 30 incoming calls per day, provided information and routed callers to correct personnel.
- Maintained optimal office security by monitoring visitors and following precise procedures.
Customer Service Manager
Western States Oil
San Leandro, CA
10.2019 - 07.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 80%.
Education
GED -
Berkeley Adult School
Berkeley, CA06.2012
Skills
- Issue Resolution
- Prioritizing Work
- Verbal and Written Communication
- Multi-Line Phone Proficiency
- Customer Retention
- Guest Interaction
- Time Management
- Information Confidentiality
- Vendor Relations
Timeline
Front Office Attendant
Bay Area Rescue Mission
10.2021 - Current
Customer Service Manager
Western States Oil
10.2019 - 07.2021
GED -
Berkeley Adult School
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