Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcus Dean

Davenport,Fl

Summary

Results-driven professional with an extensive background in customer service relations, communications, productivity and profitability .Bringing over 15 plus years of trustworthy, dependable and detail-oriented service combined with exemplary mathematical abilities, I am pursuing a position that utilizes my experience whilst helping the team achieve company goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

FRONT DESK ASSOCIATE

ROSEN PLAZA International Drive
09.2022 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.

COUNTROOM ATTENDANT

Caesar's Entertainment(Flamingo Hotel And Casino)
01.2020 - 12.2020
  • Exchanged bill boxes from slot machines
  • Daily cash counts and data entry
  • Counted and reconciled cash and tickets in bill boxes.
  • Maintained fast work pace by handling chips, tickets , money, and gaming equipment efficiently.

ADMINISTRATION ASSISTANT

Ministry of Finance Long Island Bahamas
03.2017 - 08.2017
  • Executed record filing system to improve document organization and management.
  • Answered phone system, routing calls and delivering messages.
  • Updated spreadsheets and databases to analyze.

CASINO CAGE SUPERVISOR/ COUNTROOM SUPERVISOR

Resort World Genting
05.2014 - 01.2016
  • Supervised the cash drop (bill box exchange in Slot machines and Table games)
  • Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
  • Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
  • Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
  • Performed paperwork required for monetary transactions.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.


TELLER CSR

Commonwealth Bank of Bahamas
04.2010 - 09.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities.

OPERATIONS MANAGER/SALES, DELIVERY, INVENTORY

Deans Building Supply
09.2005 - 03.2012
  • Directed and Supervised Core day to day operations
  • Supervised more then 50 plus workers daily
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff reducing miscommunications.
  • Developed and maintained relationships with external vendors and suppliers.
  • Implemented process improvement to optimize procedures for higher efficiency and help company evolve .
  • Defined sales Objectives


TELLER, TREASURY, WIRES & FOREIGN EXCHANGE

Bank of Nova Scotia Bahamas ltd
01.2001 - 07.2005
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Serviced and maintained onsite and offsite ATMs .
  • Trained Tellers in banking policies and procedures
  • Balanced cash drawer daily and resolved discrepancies.
  • Processed customer transactions promptly.
  • Disbursed cash accurately while maintaining security of cash drawers (100% Balancing ratio during tenure).
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Maintained accurate records of customer transactions in line with bank procedures.

Education

HIGH SCHOOL DIPLOMA -

St Augustine's College (H.S)
Nassau , Bahamas
2000

Skills

  • Customer Service
  • Conflict Management
  • Listening Skills
  • File Management
  • Scheduling
  • Efficient Service
  • Problem-Solving Skills
  • Business Administration
  • Data entry and Record Keeping
  • Effective and Professional Communication

Certification

0620 Adjuster-All lines Certification

Adjuster Pro. All lines Training (Online)

August 2023

License number #034372

Timeline

FRONT DESK ASSOCIATE

ROSEN PLAZA International Drive
09.2022 - 11.2022

COUNTROOM ATTENDANT

Caesar's Entertainment(Flamingo Hotel And Casino)
01.2020 - 12.2020

ADMINISTRATION ASSISTANT

Ministry of Finance Long Island Bahamas
03.2017 - 08.2017

CASINO CAGE SUPERVISOR/ COUNTROOM SUPERVISOR

Resort World Genting
05.2014 - 01.2016

TELLER CSR

Commonwealth Bank of Bahamas
04.2010 - 09.2012

OPERATIONS MANAGER/SALES, DELIVERY, INVENTORY

Deans Building Supply
09.2005 - 03.2012

TELLER, TREASURY, WIRES & FOREIGN EXCHANGE

Bank of Nova Scotia Bahamas ltd
01.2001 - 07.2005

HIGH SCHOOL DIPLOMA -

St Augustine's College (H.S)

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