MARCUS DECLASE
Sydney
Summary
- An enthusiastic and highly motivated professional with 15 years experience in customer service and administrative roles, I am passionate about managing guest services and assist with smooth running of building operations. I've gained my work experience and knowledge from a variety of different roles: from luxury 5 star hotels such as Hotel Cafe Royal in London and leading corporate offices like Broadgate Estates (UK), QBE in Sydney & currently with JLL. I am now looking for a new challenge, a position which will make best use of my existing skills and further my professional development. If working for a company that acknowledges my efforts I tend to be highly focused and dedicated towards my job.
Overview
10
10
years of professional experience
Work History
Facilities Coordinator
IQVIA
03.2021 - Current
- Managed the office relocation by planning logistics and overseeing the move process from start to finish, whilst ensuring a smooth transition
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines
- Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses. i.e Opex Tracker
- Negotiated contracts with service providers to secure cost-effective solutions for facility
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed
- Established and maintained relationships with external vendors, internal departments and focused on improving client services
Corporate Reception/Hospitality Coordinator
QBE/Converga
06.2019 - 02.2021
- Managed and ensured a professional visitor arrival experience and kept management system up to date
- Acted as the main contact person for internal and external clients
- Overseen the reception area & all meeting room facilities including booking database
- Been in charge of staff and visitor passes, basement parking, pool cars and bike parking
- Ordered and coordinated catering requests
- Maintained ongoing and efficient communication between organizers, caterers, and IT with updates on change to bookings or room setups
- Created and maintained inventory of supplies in hubs on all levels
Front of House Coordinator
Broadgate Estates/Rapport Guest Services
02.2018 - 03.2019
- Acted as main point of contact for all visiting clients whilst providing 5 start service and assistance throughout entire visitor process
- Maintained security by following procedures set out by building management, security & tenant companies; issuing visitor badges liaising with engineers and contractors and visitors of building management
- Ensured a safe & clean reception by complying with procedures rules and regulations as per building standards, liaising with work teams by documenting and reporting actions and irregularities of reception area and building
- Upheld Rapport customer service standards and helping my team score above 90% in external audit
- Supported facilities managers by maintaining lift call log, creating work permits for engineers and dealing with contractors
- Monitored and ordered stationary and office supplies
- Created reports for senior team members: spare uniform log, call log, facilities log, handovers
- Assisted with meeting room bookings, loading bay requests & organizing selling events for corporate building clients.
In-Room Dining Coordinator
The Connaught, Mayfair
10.2017 - 01.2018
- Answered telephone calls proficiently and promptly as per LQA standards, taking and dispatching orders, manage guest requests
- Been responsible for charging all food and beverage and miscellaneous items in the department
- Built up knowledge of hotel products, food and beverage items, acquiring and updating data to update guest profiles when required
- Delivered the highest level of customer service meeting the expectations of luxury 5 star travelers
- Dealt with a broad range of administrative duties and coordinated in-room dining daily operations
- Used hotel operation softwares such as: Micros, Opera and Hotsos.
Butler
Hotel Café Royal
06.2017 - 10.2017
- Been responsible of all VIP suite room guests and coordinated with all concerned departments to fulfill guest needs and requests
- Conducted the in-room check-in process by greeting and rooming guests whilst showcasing the room per hotel standards
- Serviced guests in a calm, discrete and courteous manner, respecting timing standards and taking notes of all relevant information, updates, instructions to give handover to senior team members.
In-Room Dining/Butler Coordinator
Hotel Café Royal
11.2016 - 05.2017
- Been responsible for the coordination of the department including butlers, waiters, minibar and amenity attendants
- Delivered promptly and accurately all food and beverage orders to guests as per LQA standards
- Monitored the setup, distribution of orders and assisted with a wide range of guest enquiries
- Participated in the daily handover meeting, familiarizing with the daily operations, reviewing VIP arrivals, daily events, maintaining and updating guest profiles
- Ordered and received guest departmental supplies (requisitions)
- Updated and closed night audit, guest charges, gratuities, cash transactions, charging of minibar and amenities daily.
In-Room Dining Attendant
Hotel Café Royal
01.2015 - 10.2016
- Receiving, setting up and delivering orders to guest rooms in a prompt and timely manner as per LQA Standards
- When on amenity duty receiving reports from coordinator, setting up and delivering amenities
- Whilst on minibar duty taking reports via internal Opera system, checking and restocking departure/in-house rooms, restocking minibar trolley and handing over minibar slips to coordinator.
Education
Certificate - Facilities Management
The CDP Certification Service
08.2023
High School Diploma -
St Patrick's College - Strathfield
Sydney01.2008
Skills
- Microsoft package
- Budget Administration
- Vendor coordination
- Building operations
- Inventory Stocking
- Teamwork and Collaboration
- Attention to Detail
- Team Leadership
- Time Management
- Multitasking Abilities
- Relationship Building
- Problem-solving abilities
Accomplishments
- Received a 5-year service award for 5 year tenure with Accor Management
- Recognized with a customer service award called a WOW award by Rapport Guest Services in London
Timeline
Facilities Coordinator
IQVIA
03.2021 - Current
Corporate Reception/Hospitality Coordinator
QBE/Converga
06.2019 - 02.2021
Front of House Coordinator
Broadgate Estates/Rapport Guest Services
02.2018 - 03.2019
In-Room Dining Coordinator
The Connaught, Mayfair
10.2017 - 01.2018
Butler
Hotel Café Royal
06.2017 - 10.2017
In-Room Dining/Butler Coordinator
Hotel Café Royal
11.2016 - 05.2017
In-Room Dining Attendant
Hotel Café Royal
01.2015 - 10.2016
Certificate - Facilities Management
The CDP Certification Service
High School Diploma -
St Patrick's College - Strathfield