Marcus De La Rosa
San Antonio,TX
Summary
Dynamic professional with a proven track record at Whataburger for enhancing customer satisfaction and managing high-quality service delivery. Skilled in new hire training and proficient in software, demonstrating exceptional planning and creative problem-solving abilities. Achieved significant improvements in operational efficiency and team productivity, embodying leadership and technical savvy.
Overview
5
5
years of professional experience
Work History
Trainer
Whataburger
12.2023 - Current
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Manager
Subway
09.2022 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Car Wash
Pic N Pac
09.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Dishwasher
P.F. Changs
05.2022 - 10.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Lawn Care Specialist
Pete Illing Inc
08.2021 - 03.2022
- Ensured safety while operating various lawn care equipment, reducing workplace accidents.
- Improved turf appearance through regular mowing, edging, and trimming services.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
- Performed seasonal services such as leaf removal, dethatching, and overseeding to promote healthy lawns yearround.
- Collaborated with team members to complete projects efficiently and maintain a high standard of workmanship.
Dishwasher
River City Grille
03.2020 - 11.2020
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Car Wash Attendant
Wingman Car Wash
10.2019 - 01.2020
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
Education
GED Essentials
RemoteSkills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Lesson planning
- Materials preparation
- Product Building/Preparation
- Remote learning
- Proficient in software
- Engineering
- Computer technology
Timeline
Trainer
Whataburger
12.2023 - Current
Manager
Subway
09.2022 - 11.2022
Car Wash
Pic N Pac
09.2022 - 11.2022
Dishwasher
P.F. Changs
05.2022 - 10.2022
Lawn Care Specialist
Pete Illing Inc
08.2021 - 03.2022
Dishwasher
River City Grille
03.2020 - 11.2020
Car Wash Attendant
Wingman Car Wash
10.2019 - 01.2020
GED Essentials
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