Marcus D. Moreno

Experienced Warehouse Manager skilled in driving operational excellence, team leadership, and efficiency enhancement. Specializes in implementing initiatives that streamline workflows and ensure impeccable logistics management. Recognized for substantial cost savings, heightened productivity, and a commitment to operational excellence. Expertise in optimizing inventory control and implementing cutting-edge technologies.

• Managed up to 50 temporary associates in a high-paced pick-and-pack environment, ensuring productivity and quality standards were consistently met.
• Conducted comprehensive training programs for new team members, enhancing efficiency and reducing onboarding time.
• Resolved internal and external customer concerns promptly, maintaining strong client relationships and ensuring satisfaction.
• Oversaw staff development, conducting performance appraisals, addressing complaints, and resolving operational issues swiftly.
• Investigated inventory discrepancies, identified root causes, and recommended effective solutions, optimizing stock control processes.
• Managed a team of 15 dock associates and 10 city drivers, orchestrating efficient cross dock operations and ensuring on-time freight delivery.
• Proactively resolved conflicts within teams and across different departments, fostering a collaborative and productive work environment.
• Maintained strict adherence to compliance and safety guidelines, guaranteeing a safe working environment for all staff members.
• Streamlined communication channels, including heavy email interactions, for effective inbound shift management and dispatch coordination.
• Coordinated maintenance and repairs for trailers and forklifts, ensuring seamless operations.

• Warehouse Manager, Specs, Dallas, TX, 03/2023, Present, Warehouse Manager over 24 associates and 1 supervisor. Overseeing pick and pull in a liquor distribution warehouse. Ensuring scheduling and payroll is processed in a timely fashion. Interview, train, and hire associates as needed. Keeping employees motivated while resolving conflicts. Strong analytical skills with ability to solve problems that may arise during a typical workday., Daily duties include managing up to 6-10 temporary associates in a pick-and-pack environment., Train new and prospective team members., Resolve customer concerns both internal and external., Supervises business staff development including appraising performance while addressing complaints and resolving problems., Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
• Warehouse Distribution Supervisor, Geodis, 10/2022, 01/2023, Oversee daily operations, ensuring efficient inventory management and timely order fulfillment. I manage a team, assigning tasks, and maintaining a safe working environment. My role involves coordinating shipments, optimizing storage space, and implementing protocols to streamline processes. I'm responsible for maintaining inventory accuracy, resolving issues, and adhering to quality standards. With a focus on efficiency and teamwork, I ensure smooth operations within the warehouse distribution environment., Daily duties include managing up to 50 temporary associates in a pick-and-pack environment., Train new and prospective team members., Resolve customer concerns both internal and external., Supervises business staff development including appraising performance while addressing complaints and resolving problems., Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies., Assign duties and examines work for neatness in accordance with policies and procedures.
• Dock Supervisor, AAA Cooper, 06/2021, 04/2022, Managing up to 15 dock associates and up to 10 city drivers while assigned to a cross dock operation., Resolve customer concerns both internal and external, ensure timely dock freight pickup and loaded out for delivery to match routes while ensuring compliance and safety guidelines., Ability to resolve conflicts on the dock, in linehaul and city dispatch, ability to interact daily with all levels of leadership including dock mentoring to include job duties, such as heavy email interaction and distribution for inbound shift., Follow up with maintenance department regarding trailer and forklift repairs.
• Dispatch Supervisor, Estes, 06/2020, 04/2021, Managing up to 35 city drivers while assigned to handle phone calls., Resolve customer concerns both internal and external., Ensure timely freight pickup and delivery while ensuring compliance and safety guidelines., Job duties include cross dock operation ensuring adequate staffing of drivers to match routes., Coordinate repairs for drivers along with scheduled maintenance while resolving breakdowns and accident reports., Review drive cam along with HOS for drivers to ensure DOT compliance and safety, along with timely completion of accidents.
• PM Dispatcher, Black Horse Carriers, 04/2019, 02/2020, Daily duties include managing up to 100 drivers as a remote central dispatch, while assigned to handle phone calls, resolve customer concerns both internal and external, ensure timely freight pickup and delivery, while ensuring compliance and safety guidelines., Job duties include cross dock operation of pick-up to 8 dock associates including a junior supervisor., Coordinate vendor repairs for drivers along with scheduled maintenance., Review drive cam and CSA violations with drivers to ensure DOT safety and compliance along with timely completion of accidents.
• Transportation Supervisor, Old Dominion, 01/2014, 12/2019, Daily duties include dispatching 32 city drivers, while assigned to handle phone calls, resolve customer concerns, ensure timely freight pickup and delivery, while ensuring compliance and safety guidelines., Job duties include cross dock operation of pick up to 16 dock associates, 2 junior supervisors while ensuring departure schedules are met along with cross training for newer team members., Timely completion of accident reports to Safety Department.
• Operations Manager, Fedex Freight, Dallas, TX, 01/2001, 12/2014, Duties included Linehaul dispatcher up to 60 drivers, cross dock operation up to 60 employees., Monitor hours of service for drivers, timely completion of accident and injury reports., Manager in charge of hub operation for Dallas terminal, various reports as needed for upper-level management., Also responsible for recommendations in hiring and separation of employees.