Marcus Dorsey
Binghamton,NY
Summary
Motivated Retail Manager- Cook with over 10 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Touchpoint
04.2021 - 12.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
Team Leader - Retail Cook
Touchpoint
04.2017 - 04.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Supervisor of Distribution Operations
Salvation Army Thrift Store
01.2015 - 03.2017
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Developed and managed operating budget, meeting department goals.
Education
High School Diploma -
Corcoran High School
Syracuse, NYManagement Development - Certification Course - Harvard Manage Mentor - Online Course
Harvard University
Cambridge, MA09.2021
Skills
- Merchandise Strategizing
- Profit and Loss Management
- Coaching and Mentoring
- Problem-Solving
- Stockroom Management
- Performance Monitoring
- Shift Scheduling
- Store Opening and Closing
- Hiring and Training
- Cost Control
- Retail Employee Training
- Retail Operations
- Order Verification
- Customer Service
Timeline
Retail Store Manager
Touchpoint
04.2021 - 12.2023
Team Leader - Retail Cook
Touchpoint
04.2017 - 04.2021
Supervisor of Distribution Operations
Salvation Army Thrift Store
01.2015 - 03.2017
High School Diploma -
Corcoran High School
Management Development - Certification Course - Harvard Manage Mentor - Online Course
Harvard University
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