MARCUS DOUGLAS JR
Dallas,TX
Summary
Experienced with consultative selling techniques, enhancing customer satisfaction and loyalty. Utilizes effective communication and negotiation skills to close deals and build lasting partnerships. Track record of meeting and surpassing sales targets, contributing to overall business growth.
Overview
12
12
years of professional experience
Work History
Internet Sales Manager
Freedom Chevrolet By Ed Morse
01.2023 - 02.2025
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Contributed to monthly sales meetings by sharing insights on client feedback, market trends, and potential growth opportunities.
- Trained sales staff on company procedures and salesmanship.
- Tailored email marketing campaigns to segmented customer lists for more personalized communication.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
- Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
Acquisition Manager
Marhouse Capital LLC
08.2019 - 01.2023
- Administered purchase order processes and placed orders as requested, streamlining ordering process and receipt organization for future reference.
- Maintained appropriate inventory levels based on management direction and customer demand.
- Analyzed bids, troubleshot discrepancies and performed other necessary purchasing functions, managing balanced budget and supporting customer satisfaction.
- Documented acquisition valuations and earnings accretion and dilution models for public and private companies.
- Developed productive relationships with key account holders.
Sales Professional
Clay Cooley Chevrolet
06.2015 - 11.2018
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
- Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.
- Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers.
Sales Professional
Clay Cooley Chevrolet
11.2014 - 12.2016
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Maintained consistent sales by developing and deepening positive customer connections.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Supervisor
UPS
07.2013 - 09.2014
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Directed staff and managed annual capital budget.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Education
Bachelor of Science - International Business
Our Lady of The Lake University
San Antonio, TX05.2017
Skills
- Effective objection resolution
- Target-driven sales strategist
- Upselling and cross selling
- Effective closing strategies
- Client outreach calls
- Customer service
- Effective sales prospecting
- Business growth and retention
- Experience with CRM platforms
- Customer acquisition
- Competitive analysis
- Market expertise
Timeline
Internet Sales Manager
Freedom Chevrolet By Ed Morse
01.2023 - 02.2025
Acquisition Manager
Marhouse Capital LLC
08.2019 - 01.2023
Sales Professional
Clay Cooley Chevrolet
06.2015 - 11.2018
Sales Professional
Clay Cooley Chevrolet
11.2014 - 12.2016
Supervisor
UPS
07.2013 - 09.2014
Bachelor of Science - International Business
Our Lady of The Lake University
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