Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marcus Dudley

LAS VEGAS,NV

Summary

Highly motivated individual with experience in customer service and healthcare recruiting & management. Skilled in building customer relationships and understanding customer needs. Strong communication, and interpersonal skills for providing superior customer service. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Using decision-making skills and sound judgment to positively impact company success

Overview

10
10
years of professional experience

Work History

Associate Team Manager

Barton Associates Inc.
01.2018 - Current


  • Ranked Top 5 Account Executives for Barton Associates for the last 5 years.
  • 2018 Account Executive Rookie of the Year
  • Promoted from Account Executive in 2018 to Group Manager after 6 months with the company.
  • Promoted from a Group Manager role to a Team Manager role after 1 and 6 months with the company
  • Grossed 10 Million Dollars in Career Sales
  • I also managed a 4.9 Million Dollar team budget. Which was successfully reached in my first year in my Team Manager role.
  • Four Time Top Sales Club Excellence Award Winner.


Guest Experience Supervisor

Allegiant Stadium
01.2020 - 12.2023
  • Hosting 65,000 seats at the newly constructed 1.75 million-square-foot Allegiant Stadium. Home of the NFL, Las Vegas, Raiders. Also providing services for NCAA Division-1 Football Bowl Games & numerous concerts, and events.
  • Managed a team of 25 employees
  • Awarded 3 awards the Integrity, Accountable, & Teamwork pendant within 3 months with the company.
  • Promoted to a supervisor role from my previous guest experience title, after 2 months with the company
  • Assist with stadium set-up procedures, including checking assigned areas, delivering documents and equipment
  • Checking guest into their Private Suits or V.I.P Sections
  • Providing security on the field during game time.
  • Greet and guide all guest in a welcoming, friendly manner & thank all guest for coming upon ingress and egress

Volunteer Mentor

Iron Sharpens Iron
01.2018 - 01.2019
  • Working as a mentor for at-risk youth to prevent further escalation within the court system
  • Using a 12-week program that covers various courses and content to build around developing strong male role models.
  • Served as a positive role model for kids ages 6-18 years old
  • Working with each young male role model to set goals in place to build character and self-esteem. While also motivating them to work towards accomplishing those individual goals by the end of their 12-week program.
  • Graduated with over 65 kids in my year of volunteering services. Those young male role models are now on a better path than when they first started.
  • I was presented with a letter of recommendation by the owner of Iron Sharpens Iron for my hard-work and dedication.

Chiropractic Assistant

Multi-Specialty HealthCare
07.2015 - 12.2017
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep the office running smoothly.
  • Scheduled appointments and maintained/processed patient billing to insurance companies.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Prepared patients for examinations
  • Assisted chiropractor during patient exams & implemented treatment plans quickly.
  • Produced and mailed invoices, payment reminders and financial notices.

Account Executive

Coca Cola Refreshments
01.2014 - 06.2015
  • Promoted in my first month with the company from my previous role as a Warehouse Associate to an Account Manager
  • Named Account Manager of the Month for April and May.
  • Meet with key clients, assisting sales representatives with maintaining relationships, negotiating, and closing deals to drive revenue growth.
  • Managed over 5 store locations in the Owings Mills & Sykesville area.
  • Increased profit margins for my area by 15% quarterly




Education

Bachelor of Science - Health Administration

Cheyney University of Pennsylvania
Cheyney, PA

Skills

  • I can provide innovative relationship-building skills with executive-level leadership for hospitals & healthcare institutions nationwide
  • Excellent management and leadership skills Providing services for multi-million dollar accounts nationwide
  • I have developed skills in strategic planning, and client development I also drove a 40% increase in sales engagement year over year

Accomplishments

  • Award the President's Volunteer Service Award by the United States of America and presented by former President Barack Obama.
  • Division-1AA College Football Athlete
  • 4 sport high-school student-athlete. Awarded Student-Athlete of the Month for November. Presented by Baltimore County Public Schools TV. I am the 1st of 3 players awarded student-athlete of the month in my school history
  • Voted Top 5 Account Executive in the company 5 Years in a row at Barton Associates.


Timeline

Guest Experience Supervisor

Allegiant Stadium
01.2020 - 12.2023

Associate Team Manager

Barton Associates Inc.
01.2018 - Current

Volunteer Mentor

Iron Sharpens Iron
01.2018 - 01.2019

Chiropractic Assistant

Multi-Specialty HealthCare
07.2015 - 12.2017

Account Executive

Coca Cola Refreshments
01.2014 - 06.2015

Bachelor of Science - Health Administration

Cheyney University of Pennsylvania

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Marcus Dudley