Marcus Edwards
Leawood,KS
Summary
Results-driven professional effective in implementing positive change while overseeing multiple tasks. A team player with great time management and organizational skills. Pursuing a Claims Analyst position with an established company.
Overview
18
18
years of professional experience
Work History
Account Manager
Focus Staff
Dallas, TX
05.2024 - Current
- Harbored new relationships with a number of clients contributing to organic growth
- Reviewed client/facility requirements and expectations to ensure quality care of candidates
- Exceeded monthly production goals set by leadership
- Negotiated rates for new contracts while yielding expected margins
Express Driver
FedEx
Lexana, KS
11.2023 - 05.2024
- Ensures consistent accurate and timely delivery for an average of 800 packages weekly to both business and residential areas through Johnson County
- Provide excellent customer service to new and long-term clients by answering questions, providing information as needed and resolving complaints
- Manage package intake, sorting, organizing and delivery within required timelines
- Verify accuracy of inventory and shipping information
Senior Account Manager/Area Manager
CareerStaff Unlimited
Irving, TX
09.2018 - 06.2022
- Manage multiple territory accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Created multiply different sales plans within my territory region
- Focus on ensuring we maintain superior customer service levels, operational excellence, and strategic insight
Director
Edj Analytics
Louisville, KY
05.2018 - 09.2018
- Company Overview: College Football Services
- Translate college needs, competitive landscape, and market conditions into product requirements; conduct market research
- Work hands on with college DFO and analytics departments building reports and game books
- Collaborate with big time donors and Athletic directors educating them on (GWC) Game winning chance
- Watch game film and present critical calls in the game situations that would help boost the GWC for the team
- College Football Services
Executive Host
Caesars Entertainment
Tahoe, CA
06.2013 - 05.2018
- Company Overview: Harrah's/Harvey's Casino
- Increase revenue 3%-5% every Quarter over the past 3 years
- Managed and developed 5 million dollars of new business with Caesars customers
- Developed and deployed programs for high net worth guest to increase revenue by 50%-60% for Caesars Company
- Established and maintains high net worth customers based on a proactive relationship building strong problem-solving skills, attention to detail and timely decision making
- Harrah's/Harvey's Casino
Marketing Recruiter/Site Manager
Fastaff Travel Nursing/US Nursing Corp
Greenwood Village, CO
05.2009 - 06.2013
- Helped drive 70% of lead goals to our recruiting sourcing department
- Increased new nurses by 10% year over year through keyword optimization advanced targeting and bid management
- Would meet with C-Suite every two weeks to make sure quality of work was up to their standards and Fastaff standards
- Oversee recruitment, employee benefits, development and training, employee relations, and recognition programs
National Football League
12.2006 - 04.2009
- Traveled with the college director to scout and evaluate future NFL prospects
- Implemented internships for players with the Director of player development
- Developed “off the field” programs for rookies and veterans to appear at community events, public appearances, and youth camps
Education
Bachelor of Arts - Sociology
San Diego State University
San Diego, CA12-2006
Skills
- Client Relationships
- Budgeting & Cost Control
- Interpersonal and written communication
- Policy Interpretation
- Critical Thinking
- Data Interpretation
Timeline
Account Manager
Focus Staff
05.2024 - Current
Express Driver
FedEx
11.2023 - 05.2024
Senior Account Manager/Area Manager
CareerStaff Unlimited
09.2018 - 06.2022
Director
Edj Analytics
05.2018 - 09.2018
Executive Host
Caesars Entertainment
06.2013 - 05.2018
Marketing Recruiter/Site Manager
Fastaff Travel Nursing/US Nursing Corp
05.2009 - 06.2013
National Football League
12.2006 - 04.2009
Bachelor of Arts - Sociology
San Diego State University
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