Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Elliott

Marcus Elliott

Glen Rose,TX

Summary

Transformational IT Program Director with a consistent track record of delivering impactful business value in fast-paced environments. Known for precision and efficiency, this results-oriented transformation servant leader has proven expertise in leading complex technology programs that drive organizational shift. Fearlessly tackling challenges deemed unachievable by others, driven by a passion for building and developing high-performing cross-functional teams. Thrives in ambiguous environments, adapts to change, identifies key priorities, and implements effective solutions. Committed to empowering team members through mentorship and support, fosters a culture of innovation and continuous improvement. Strong communication skills, skilled in conveying ideas clearly and persuasively to diverse audiences.

Overview

21
21
years of professional experience

Work History

Director Technology PMO

SABRE CORPORATION
10.2018 - Current
  • Spearheaded the establishment and leadership of the Global PMO, managing an international team to transition complex legacy systems across all product domains to Google Cloud (GCP)
  • Achieved seamless migrations with zero customer impact, consistently exceeding annual cost-saving targets
  • Managed multiyear budget allocations exceeding $450M, continuously monitoring financial performance and making timely adjustments
  • Enhanced financial oversight, consistently maximizing ROI by over 3% annually
  • Expert in developing and delivering concise reports for C-level executives, translating complex data into simplified clear actionable insights
  • Enhanced decision-making processes and transparency-built trust, aligning informed decisions with nearly 50% less lead time
  • Eliminated silos and forged partnerships across diverse teams fostering unity and direction, boosting program operational efficiency year on year to exceed cost saving targets by $4M - $6M annually
  • Optimized resource allocations and vendor collaboration across 1500+ partners and 300+ employees, improving quality while mitigating supply chain disruptions and enhancing program agility
  • Generating over $5M in annual reinvestment
  • Facilitated strategic planning sessions with executive team to align business objectives.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Technology Transformation Director

AMERICAN EXPRESS
01.2010 - 10.2018
  • Directed architectural design and delivery of Agile planning, Portfolio, and Project management as well as SDLC compliance transformation initiatives for American Express Technologies $1.6B portfolio
  • This leadership directly contributed to surpassing strategic productivity and cost reduction goals
  • Led the evolution of agile software delivery teams, championing effective communication, robust collaboration and a culture of continuous learning and process improvement, culminating in a 50%+ reduction in product delivery timelines
  • Managed the seamless, zero downtime transition of SVP application portfolio distributed across private and public cloud environments to a new data center
  • Ensured 100% change management compliance, enhancing system reliability with scalability

Director of Architecture

AMERICAN EXPRESS
01.2008 - 01.2010
  • Established Integrated Platform Architecture (IPA) framework and processes adopting TOGAF 8 principles
  • Streamlined architectural practices, fostered strategic IT leadership and consistency in architectural delivery to enhance cross-functional collaboration, reuse, and innovation
  • Managed and developed centralized Governance review boards, improving platform stability and reliability through alignment with corporate technology standards resulting in 40% reduction in severity 1 incidents

Platform Engineering Director

AMERICAN EXPRESS
01.2008 - 12.2008
  • Directed Enterprise Identity & Access Management Platform Strategy to ensure seamless integration and strategic enablement by effectively collaborating with portfolio architects and cross-functional teams
  • Championed centralized testing support through consolidating resources, processes, and tools into a single, unified framework across global delivery teams, driving improved time to market by 25% and improving resource utilization over 20% through adoption of a follow the sun model

Portfolio Architect

AMERICAN EXPRESS
01.2004 - 01.2008
  • Developed and led portfolio innovation practice, driving business investment and execution for pivotal initiatives, significantly boosting project success targets
  • Provided architectural oversight and technical leadership for a $20M+ interactive portfolio, transforming Global Online eAcquisition, Personalization, and International homepages
  • Surpassed new card acquisition targets by 200%

Education

Bachelor - Business Studies / Information Technology

London Metropolitan University

Skills

  • Program Governance
  • Program Optimization
  • Strategic Planning
  • Executive Presence
  • Continuous Improvement
  • Stakeholder Management
  • Financial Planning
  • Risk Management
  • Forecasting & Reporting
  • Agile Frameworks
  • Cloud Computing
  • Partnerships & Alliances
  • Portfolio Management
  • Deliberative
  • Analytical
  • People Development & Coaching
  • Vendor & Contract Management
  • Resource Planning & Management

Timeline

Director Technology PMO

SABRE CORPORATION
10.2018 - Current

Technology Transformation Director

AMERICAN EXPRESS
01.2010 - 10.2018

Director of Architecture

AMERICAN EXPRESS
01.2008 - 01.2010

Platform Engineering Director

AMERICAN EXPRESS
01.2008 - 12.2008

Portfolio Architect

AMERICAN EXPRESS
01.2004 - 01.2008

Bachelor - Business Studies / Information Technology

London Metropolitan University

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Marcus Elliott