Marcus Emmot
San Antonio,TX
Summary
Proven leader in quality and efficiency, significantly enhancing operations at Brighter Side RV & Trailer through meticulous quality management and process improvements. Skilled in Quality Management Systems and fostering a customer-focused environment, I excel in driving projects to completion, achieving notable cost savings, and maintaining workplace safety.
Overview
12
12
years of professional experience
Work History
Quality Lead Technician & Sales
Brighter Side RV & Trailer
12.2021 - 05.2024
- Drove cost savings efforts in the quality department by identifying and implementing process improvements that reduced waste and increased efficiency.
- Streamlined quality assurance processes by developing and maintaining clear documentation for all procedures.
- Managed quality control projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborated effectively with suppliers to address any issues related to raw materials or components used in the manufacturing process.
- Build out to customers specification
- Adhered to industry standards
Head of Maintenance
Blue Stone Management Co,
10.2023 - 01.2024
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Supervisor of Operations
Area's Best Carpet Cleaning
03.2021 - 12.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Hurricane cleanup
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Commercial Truck Driver
Independent Truck Driver
08.2013 - 03.2021
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Operated [Type] trucks across [Number] states to transport [Type] machinery and equipment.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Operated various types of commercial vehicles, including tractor-trailers, box trucks, and flatbeds, demonstrating adaptability in different work settings.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Managed transportation of hazardous materials responsibly while adhering to strict protocols established for such tasks.
Carpet Cleaning Technician
Coit Cleaning & Restoration Services
06.2012 - 08.2013
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Operated extractor to remove excess suds and water from carpet and furniture.
Education
Texas State Life & Health Insurance -
XCEL
San Antonio, TX05.2024
Cdl-ADTX -
Road Master Truck Driver School
San Antonio, TX08.2013
Mitigation
Institute of Inspection Cleaning & Restoration
Austin, Tx06.2012
GED -
Northern Wyoming Community College District - Sheridan College
Sheridan, WY03.2000
Skills
- Quality Management System
- Final Inspection
- In-Process Inspection
- Internal Audits
- Customer Focus
- Quality Planning
- Workplace Safety
- Quality Management Systems
- Visual Inspection
- Chemical Handling
- Technical knowledge
- Environmental Monitoring
Timeline
Head of Maintenance
Blue Stone Management Co,
10.2023 - 01.2024
Quality Lead Technician & Sales
Brighter Side RV & Trailer
12.2021 - 05.2024
Supervisor of Operations
Area's Best Carpet Cleaning
03.2021 - 12.2022
Commercial Truck Driver
Independent Truck Driver
08.2013 - 03.2021
Carpet Cleaning Technician
Coit Cleaning & Restoration Services
06.2012 - 08.2013
Texas State Life & Health Insurance -
XCEL
Cdl-ADTX -
Road Master Truck Driver School
Mitigation
Institute of Inspection Cleaning & Restoration
GED -
Northern Wyoming Community College District - Sheridan College