Marcus Emmot
San Antonio,TX
Summary
Proven leader in quality and efficiency, significantly enhancing operations at Brighter Side RV & Trailer through meticulous quality management and process improvements. Skilled in Quality Management Systems and fostering a customer-focused environment, I excel in driving projects to completion, achieving notable cost savings, and maintaining workplace safety.
Overview
12
12
years of professional experience
Work History
Quality Lead Technician & Sales
Brighter Side RV & Trailer
San Antonio, TX
12.2021 - 05.2024
- Drove cost savings efforts in the quality department by identifying and implementing process improvements that reduced waste and increased efficiency.
- Streamlined quality assurance processes by developing and maintaining clear documentation for all procedures.
- Managed quality control projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborated effectively with suppliers to address any issues related to raw materials or components used in the manufacturing process.
- Build out to customers specification
- Adhered to industry standards
Head of Maintenance
Blue Stone Management Co,
San Antonio, TX
10.2023 - 01.2024
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Supervisor of Operations
Area's Best Carpet Cleaning
Sulphur, LA
03.2021 - 12.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Hurricane cleanup
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
Commercial Truck Driver
Independent Truck Driver
United States Of America
08.2013 - 03.2021
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Operated [Type] trucks across [Number] states to transport [Type] machinery and equipment.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Operated various types of commercial vehicles, including tractor-trailers, box trucks, and flatbeds, demonstrating adaptability in different work settings.
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries.
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records.
- Enhanced customer satisfaction levels through professional communication and timely delivery of goods.
- Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Managed transportation of hazardous materials responsibly while adhering to strict protocols established for such tasks.
Carpet Cleaning Technician
Coit Cleaning & Restoration Services
San Antonio, TX
06.2012 - 08.2013
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Operated extractor to remove excess suds and water from carpet and furniture.
Education
Texas State Life & Health Insurance -
XCEL
San Antonio, TX05.2024
Cdl-ADTX -
Road Master Truck Driver School
San Antonio, TX08.2013
Mitigation
Institute of Inspection Cleaning & Restoration
Austin, Tx06.2012
GED -
Northern Wyoming Community College District - Sheridan College
Sheridan, WY03.2000
Skills
- Quality Management System
- Final Inspection
- In-Process Inspection
- Internal Audits
- Customer Focus
- Quality Planning
- Workplace Safety
- Quality Management Systems
- Visual Inspection
- Chemical Handling
- Technical knowledge
- Environmental Monitoring
Timeline
Head of Maintenance
Blue Stone Management Co,
10.2023 - 01.2024
Quality Lead Technician & Sales
Brighter Side RV & Trailer
12.2021 - 05.2024
Supervisor of Operations
Area's Best Carpet Cleaning
03.2021 - 12.2022
Commercial Truck Driver
Independent Truck Driver
08.2013 - 03.2021
Carpet Cleaning Technician
Coit Cleaning & Restoration Services
06.2012 - 08.2013
Texas State Life & Health Insurance -
XCEL
Cdl-ADTX -
Road Master Truck Driver School
Mitigation
Institute of Inspection Cleaning & Restoration
GED -
Northern Wyoming Community College District - Sheridan College