MARCUS FANA

• Obtained receipts or signatures for delivered goods, collecting payment for services when required.
• Documented any accidents or incidents that occurred while operating the delivery truck.
• Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Loaded and unloaded vehicles at distribution center and delivery address.
• Delivered rush merchandise on tight schedules to meet customer targets.
• CDV
• Cargo-vans driving

• Monitored CCTV systems, reported suspicious activity, and responded to alarms.
• Escorted individuals off-site when necessary in order to maintain a safe environment.
• Provided customer service by responding to inquiries from the public in a professional manner.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Created nurturing environment for children with traumatic backgrounds.

• Observed behavior, identified safety risks, and responded with empathy and professionalism to sensitive situations.

• Collaborated closely with caseworkers and social workers to ensure physical and emotional well-being of youth.

• Assisted in transitions, check-ins, and monitored interactions between children and visitors/family when necessary.

• Trained in situational de-escalation and child-centered communication.