Marcus Finley

Customer Support professional with 14+ years of experience delivering high-quality service and technical solutions in fast-paced environments. Expert in utilizing Customer Support Systems like Oracle and Pure Cloud to resolve high volumes of inquiries while maintaining exceptional Service Quality. Demonstrated Technical Aptitude through a background in digital design and extensive experience with Live Chat Support and software-driven inventory management, ensuring effective Written Communication and Incident Escalation.

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.