Marcus Floyd
ANTIOCH,TN
Summary
Dynamic customer service professional with experience at Kroger's Grocery Store, adept at enhancing customer satisfaction through active listening and effective problem resolution. Proven reliability in cash register operations and inventory management, while training new employees to uphold company standards. Recognized for maintaining composure in high-pressure situations, ensuring a welcoming environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Krogers Grocery Store
11.2020 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN06.2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Inventory management
- Merchandise restocking
- Patience and composure
Timeline
Customer Service Cashier
Krogers Grocery Store
11.2020 - Current
High School Diploma -
Cane Ridge High School
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