Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Marcus Folds

Miami,FL

Summary

I received my Bachelors in Information Technology from Devry University in 2005. I later worked several years at XEROX and Ryder in the logistics departments. In 2010 the department that I was working at for Ryder closed its doors and simultaneously our home dynamic changed once again when we welcomed our second son. At this point my wife and I decided that it would be in the best interest for our family that I remain at home to care for our small children. Shortly after, we welcomed our third son which solidified the decision for me to stay at home. After thirteen years of parenting our boys full time, I am proud of how independent they have become as they have grown. Now, I am eager to rejoin the workforce.

Being a stay-at-home parent equips individuals with a diverse skill set that seamlessly translates into the professional realm. Managing a household requires excellent organization skills, multitasking abilities, and effective time management, all essential attributes in the workforce. As a stay-at-home parent, one becomes adept at problem solving, conflict resolution, and maintaining a calm demeanor in high pressure situations- skills highly valued in any professional setting. Additionally, the role involves honing communication and negotiating skills, especially when dealing with children or coordinating family schedules.

Beyond these skills. stay-at-home parents often acquire a heightened sense of empathy, adaptability, and resilience, qualities that contribute to creating a positive and collaborative work environment. Returning to the workforce after being a stay-at-home parent can leverage these learned skills, making the transition smoother and enhancing ones professional capabilities.

Overview

23
23
years of professional experience

Work History

IT Technical Support Specialist

Xerox
Pembroke Pines, FL
01.2005 - 02.2028
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.

Logistics Specialist

Ryder Logistics
Pembroke Pines, FL
02.2008 - 08.2010
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
  • Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
  • Processed invoices for payment in a timely manner according to established procedures.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Performed regular audits of inventory levels at warehouses to ensure accuracy.
  • Worked with team members to improve process integration and flow.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.

Education

Bachelor of Arts - Information Technology

DeVry University
Miami, FL
06-2005

Associate of Arts - AA

Florida Memorial University
Opa-locka, FL
06-2003

High School Diploma -

Ronald E. McNair High School
Atlanta, GA
06-1997

Skills

  • Information Protection
  • Customer Service
  • Data Recovery
  • User Support

Affiliations

  • I enjoy spending time with my family visiting as many State and National Parks as possible, hiking, camping, and fishing.
  • I also spend my time coaching and attending my sons' High School and travel basketball games whenever possible.

References

References available upon request.

Timeline

Logistics Specialist

Ryder Logistics
02.2008 - 08.2010

IT Technical Support Specialist

Xerox
01.2005 - 02.2028

Bachelor of Arts - Information Technology

DeVry University

Associate of Arts - AA

Florida Memorial University

High School Diploma -

Ronald E. McNair High School
Marcus Folds