Marcus Frost
Duluth,MN
Summary
I will be brining hands-on experience in a leadership role and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Along with that I will be looking forward to helping the staff here at Safe Haven reach there highest potential so they can offer the help, caring and resources our guest need and deserve during this challenging time in there lives
Overview
11
11
years of professional experience
Work History
Shelter Advocate
SafeHaven Domestic Violence Center
06.2023 - Current
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Maintain shelter cleanliness with House Keeping responsibility's
- Answering an emergency line to provide resource threw our origination and also other resources threw other agency as well
Assistance Manager
Menards
01.2019 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Public Safety Officer
Carson Newman
02.2014 - 04.2017
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
- Answered emergency calls for help
- Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
- Enhanced team preparedness for crisis situations with regular, rigorous training sessions.
Education
High School Diploma -
Hamblen East High School
Morristown, TN06-2007
Skills
- Client advocacy
- Staff training and development
- Problem-solving abilities
- Task delegation
- Verbal and written communication
- Team building
- Employee training
- De-escalation strategies
- Report writing
- First aid
Timeline
Shelter Advocate
SafeHaven Domestic Violence Center
06.2023 - Current
Assistance Manager
Menards
01.2019 - 03.2022
Public Safety Officer
Carson Newman
02.2014 - 04.2017
High School Diploma -
Hamblen East High School
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