Marcus Garcia
Seminole,TX
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
19
19
years of professional experience
Work History
Sales Representative
GB Premium OCTG Services LLC.
Odessa, TX
07.2023 - Current
- Build relationships with customers to expand customer base and retain business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Maintained knowledge of casing connections to better inform customers of changes in running procedures.
- Provided technical support for customers using the company's products or services.
- Followed-up with clients after casing runs to assess quality service and customer satisfaction.
Thread Rep
GB Premium OCTG Services LLC.
Odessa, TX
04.2023 - 06.2024
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Over saw casing make up operations to verify proper torque and thread engagement .
- Communicated effectively with co-workers, supervisors, customers, and vendors regarding product specifications and other related matters.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
MPD Supervisor
Pruitt Tool & Supply
Fort Smith, AR
10.2022 - 04.2023
- Communicate changes in well bore to customer while making proper changes to balance well during drilling operations.
- Rig up and down MPD equipment on location.
- Report past and current operation status to forecast plans moving forward to customer and supervisors.
- Give insight on changes of well conditions during drilling operations to customer.
- Conduct thorough reports to map out well bore conditions during drilling operations.
Operations Manager/ Service Quality Manager
Pro Torque Energy
Midland, TX
09.2021 - 10.2022
- Over saw service quality inspections of casing equipment.
- Tracking certifications and schedule inspections and load testing of casing equipment.
- Delegated work to employees and setting priorities and goals.
- Resolved customer inquiries and complaints that required management level assistance.
- Planned and delivered training to improve employee effectiveness and address areas of weakness.
- Held one on one meetings to review performance and give feedback on changes needed to be addressed.
- Provided leadership, insight and mentoring of new employees to supply knowledge of company programs and policies.
- Over saw financial management, budget management and payroll activities.
- Recruited, hired and trained employees on application of projects, customer relations and customer service.
Field Service Technician
Pristine Alliance LLC.
Seminole, TX
12.2020 - 10.2022
- Inspect and repair of fired production equipment. (Heater Treaters, Flares, Combustor and Dehydration Units)
- Over saw ordering and sales of inventory.
- Conducted meetings with customers and sub contractors.
- Leveraged technical knowledge and equipment operations experience to complete effective repairs.
- Scheduled out maintenance intervals for customers.
- Conducted thorough reports of equipment failures and maintenance.
Operations Manager
Premiere Inc.
Seminole, TX
05.2018 - 12.2020
- Over saw daily operations with drilling contractors.
- Managed inspections and maintenance of casing equipment.
- Directed a team to ensure proper tools and personnel were to be sent to location in a safe and timely manner.
- Recruited, hired and trained employees on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures.
- Managed service quality and customer service.
- Over saw financial management, budget management accounting and payroll activities.
- Guided employees on understanding and meeting changing customer needs and expectations.
Operations Manager
Bull Rogers Inc.
Hobbs, NM
09.2005 - 05.2018
- Over saw daily casing operations with drilling contractors.
- Managed scheduling of personnel and jobs.
- Directed a team to ensure proper tools and personnel were sent to correct locations in a safe and timely manner.
- Measured and reviewed performance via KPI's and metrics.
- Implemented policies and standard operating procedures.
- Over saw financial management, budget management, and payroll activities.
- Conducted training of new hands of casing equipment.
Education
High School Diploma -
Hobbs High School
Hobbs, NM05-2004
Skills
- Customer Service
- Account Management
- Customer Retention
- Sales Development
- Client Service
- Inside and Outside Sales
- Product Management and Pricing
- Personnel Training
- Performance Improvement
- Staff Training
- Customer Relations
Timeline
Sales Representative
GB Premium OCTG Services LLC.
07.2023 - Current
Thread Rep
GB Premium OCTG Services LLC.
04.2023 - 06.2024
MPD Supervisor
Pruitt Tool & Supply
10.2022 - 04.2023
Operations Manager/ Service Quality Manager
Pro Torque Energy
09.2021 - 10.2022
Field Service Technician
Pristine Alliance LLC.
12.2020 - 10.2022
Operations Manager
Premiere Inc.
05.2018 - 12.2020
Operations Manager
Bull Rogers Inc.
09.2005 - 05.2018
High School Diploma -
Hobbs High School
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